PJ43738: CHANGE BY MICROSOFT INTERNET EXPLORER V11 REGARDING USER AGENT STRING CAUSES SOME MINOR ISSUES WITH CASE BUILDER

APAR status

• Closed as program error.

Error description

• The value of the User Agent String in Microsoft Internet
  Explorer 11 (IE11) differs from earlier versions.
  In IE10 and earlier versions, the User Agent String contains the
  substring "MSIE".  But in IE11, this "MSIE" substring has been
  removed.   Because of this change, Case Manager Builder is
  unable to detect the browser version when a user is running in
  IE11.
  
  The change can be seen by comparing the User Agent String values
  from IE11 and IE10 as shown here:
  
  IE version 11:
  UA: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; rv:11.0)
  
  IE version 10:
  UA: Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1;
  WOW64;Trident/6.0)
  
  The reported symptoms resulting from this issue include the
  following:
  
  1. After deleting all the existing custom parameters for a rule,
  the custom parameter dialog might close automatically.
  
  2. After deleting all the existing workgroups in a task workflow
  by using Step Designer, the workgroup dialog might close
  automatically.
  
  3. After deleting all the existing attachments in a task
  workflow by using Step Designer, the attachment dialog might
  close automatically.
  
  4. After deleting existing workgroups or existing attachments in
  a task workflow, the step properties are not seen when
  double-clicking the step.
  
  5. While testing the solution by using the solution test link
  from the Manage Solutions page, an errant tool bar appears in
  Case Manager Client.
  
  6. Clicking the logout button from Case Manager Builder might
  not log out the user as expected.
  

Local fix

• The user can run Case Builder in an older version of Internet
  Explorer, IE11 in compatibility mode, or a different browser
  type
  (i.e. Firebox or Chrome) altogether.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Case Manager Builder users running Internet Explorer version *
  * 11                                                           *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * It is recommended to apply the 5.2.1.3-ICM-FP003 GA Patch.   *
  ****************************************************************
  

Problem conclusion

• This issue is resolved in 5.2.1.3-ICM-FP003 GA Patch.  The code
  has been modified to work with the changes in the string.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CASE MGR BUILDE

• Fixed component ID

  5725A1500

Applicable component levels

• R521 PSY

     UP