Direct links to fixes
IBM Case Manager V5.1.0 Fix Pack 3 for Windows
IBM Case Manager V5.1.0 Fix Pack 3 for Solaris
IBM Case Manager V5.1.0 Fix Pack 3 for Linux
IBM Case Manager V5.1.0 Fix Pack 3 Client for Linux for System z
IBM Case Manager V5.1.0 Fix Pack 3 Client for Windows
IBM Case Manager V5.1.0 Fix Pack 3 Client for Solaris
IBM Case Manager V5.1.0 Fix Pack 3 Client for Linux
IBM Case Manager V5.1.0 Fix Pack 3 Client for AIX
IBM Case Manager V5.1.0 Fix Pack 3 for AIX
IBM Case Manager V5.1.0 Fix Pack 3 for Linux for System z
APAR status
Closed as program error.
Error description
When adding a document to a case in Case Manager Client, the error "Unable to load /CaseManager/resources/Service?repositoryInfoLevel=short status:500" appears in a pop-up window. The following error is logged in WAS SystemOut.log [5/11/12 11:21:16:329 EDT] 0000002e DALP8Exceptio E com.ibm.ecm.cmis.dal.p8.DALP8ExceptionHandler handleException null com.ibm.ecm.cmis.exceptions.CMISRuntimeException: CIL1500: The service cannot be completed. Explanation: This error can occur for the following reasons: - An error in the IBM CMIS application - An error on the repository Action: See the HTTP response or the WebSphere Application Server SystemOut.log file for more information and to review the stack trace for the exception. By default, the SystemOut.log file is in the [WAS_profile_location]/logs/[server]/logs subdirectory of the WebSphere Application Server installation directory. at com.ibm.ecm.cmis.dal.p8.DALP8ExceptionHandler.handleException(DA LP8ExceptionHandler.java:44) at com.ibm.ecm.cmis.app.servlet.CMISServlet.service(CMISServlet.jav a:422)
Local fix
The Case Manager user needs to have have at least "View object store" security permission or "Connect to store" rights to all object stores in the P8 domain even though those object stores are not being used or configured for Case Manager.
Problem summary
**************************************************************** * USERS AFFECTED: * * Case Manager Client Users * **************************************************************** * PROBLEM DESCRIPTION: * * Getting pop up errors when adding document to a case in Case * * Manager Client. Error "Unable to load * * /CaseManager/resources/Service?repositoryInfoLevel=short * * status:500". * * * * SystemOut.log exception: * * * * [5/11/12 11:21:16:329 EDT] 0000002e DALP8Exceptio E * * com.ibm.ecm.cmis.dal.p8.DALP8ExceptionHandler * * handleException * * null * * * * com.ibm.ecm.cmis.exceptions.CMISRuntimeException: CIL1500: * * The * * service cannot be completed. * * Explanation: This error can occur for the following reasons: * * - An error in the IBM CMIS application * * - An error on the repository * **************************************************************** * RECOMMENDATION: * * Install 5.1.0.2 -ICM-FP002 or later fix pack. * ****************************************************************
Problem conclusion
Fixed in 5.1.0.2-ICM-FP002 and newer fix packs.
Temporary fix
Comments
APAR Information
APAR number
PJ40278
Reported component name
CASE MGR CLIENT
Reported component ID
5725A1501
Reported release
510
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2012-05-30
Closed date
2013-01-04
Last modified date
2013-01-04
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
CASE MGR CLIENT
Fixed component ID
5725A1501
Applicable component levels
R510 PSY
UP
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Document Information
Modified date:
23 July 2021