PJ38573: USERS WILL SEE A BLANK SCREEN AFTER LOGGING IN WHEN USING A BROWSER LOCALE THAT DOES NOT HAVE A CORRESPONDING TRANSLATION

APAR status

• Closed as program error.

Error description

• Users will see a blank screen and hour glass after logging in
  when using a browser locale that does not have a corresponding
  translation or a different variant of a language (ex., 'fr-ca'
  instead of 'fr').
  
  Sometimes Case Builder client has trouble matching the browser
  locales to resource bundles and the client throws a java script
  error along with a blank page. The error message is as follows:
  
  
  "Webpage error details
  Message: Could not load 'acm.nls.caseBuilderApp_en'; last tried
  '../../../designer/nls/caseBuilderApp_en.js'
  Line: 16
  Char: 6072
  Code: 0
  URI:
  https://SERVERNAME:PORT/CaseBuilder/release/dojo/dojo/dojo.js
  Message: Bundle not found: loading in dijit , locale=en-ca
  Line: 16
  Char: 173750
  Code: 0
  URI:
  https://SERVERNAME:PORT/CaseBuilder/release/dojo/designer/caseBu
  ilderApp.js".
  

Local fix

• Change the browser locale to a standard locale and the user will
  be able to proceed.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All the users using Case Builder with a non-supported        *
  * locale.                                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * USERS WILL SEE A BLANK SCREEN AFTER LOGGING IN WHEN USING A  *
  * BROWSER LOCALE THAT DOES NOT HAVE A CORRESPONDING            *
  * TRANSLATION                                                  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Case Manager 5.0.0.1                          *
  ****************************************************************
  

Problem conclusion

• The fix is included in ICM 5.0.0.1. (fixpack 1). With the fix
  included, users   will be able to login with the fall back
  
  logic.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CASE MGR BUILDE

• Fixed component ID

  5725A1500

Applicable component levels

• R500 PSY

     UP