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PI99512: INTERMITTENT CORRUPT CQRPC PROCESSES ARE UNABLE TO PROCESS OSLC "GET" OPERATIONS AND YIELD A 403 ERROR

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APAR status

  • Closed as program error.

Error description

  • Intermittent corrupt CQRPC processes are unable to process OSLC
    "GET" operations and yield a 403 error
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * ClearQuest Web                                               *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Under some circumstances certain ClearQuest Web requests,    *
    * such as OSLC requests, can yield 403 errors.  Although       *
    * extremely intermittent, these errors tend to come in bunches *
    * and correspond to a particular corrupt cqrpc process within  *
    * the ClearQuest web server.                                   *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available in ClearQuest 9.0.1.5.
    ClearQuest Web now detects this issue internally, and if
    possible will retry the failing operation, thus eliminating most
    if not all of these errors.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI99512

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-06-25

  • Closed date

    2018-11-29

  • Last modified date

    2018-11-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

  • R901 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"901","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
19 October 2021