PI99512: INTERMITTENT CORRUPT CQRPC PROCESSES ARE UNABLE TO PROCESS OSLC "GET" OPERATIONS AND YIELD A 403 ERROR

Rational ClearQuest Fix Pack 5 (9.0.1.5) for 9.0.1
Rational ClearQuest Fix Pack 6 (9.0.1.6) for 9.0.1
Rational ClearQuest Fix Pack 7 (9.0.1.7) for 9.0.1
Rational ClearQuest Fix Pack 8 (9.0.1.8) for 9.0.1
Rational ClearQuest Fix Pack 9 (9.0.1.9) for 9.0.1

APAR status

• Closed as program error.

Error description

• Intermittent corrupt CQRPC processes are unable to process OSLC
  "GET" operations and yield a 403 error
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * ClearQuest Web                                               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Under some circumstances certain ClearQuest Web requests,    *
  * such as OSLC requests, can yield 403 errors.  Although       *
  * extremely intermittent, these errors tend to come in bunches *
  * and correspond to a particular corrupt cqrpc process within  *
  * the ClearQuest web server.                                   *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• A fix is available in ClearQuest 9.0.1.5.
  ClearQuest Web now detects this issue internally, and if
  possible will retry the failing operation, thus eliminating most
  if not all of these errors.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLEARQUEST WIN

• Fixed component ID

  5724G3600

Applicable component levels

• R901 PSY

     UP