IBM Support

PI96213: UCD PROCESS HANGS AFTER REBOOT STEP IS INVOKED IN A COMPONENT PROCESS

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APAR status

  • Closed as program error.

Error description

  • Environment
    UCD 6.2.5.1
    Linux System Tools plugin v9
    
    
    Problem Statement aka Comment line, work item summary...
    UCD process hangs after reboot step is invoked in a component
    process. Actually, the server is back up after reboot and the
    ucd agent is running on the server. However, the UCD process is
    still hanging.
    
    
    Steps to reproduce or if has been reproduced on VM image, link
    to image
    - Set up an application to run the Linux System Tools Reboot
    step.
    - The process will run successfully 10+ times before it fails.
    - When it fails, the agent will be online but the process will
    wait on the reboot step to complete indefinitely.
    
    This issue happens intermittently.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All end users on all supported browsers.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Environment                                                  *
    * UCD 6.2.5.1                                                  *
    * Linux System Tools plugin v9                                 *
    *                                                              *
    *                                                              *
    * Problem Statement aka Comment line, work item summary...     *
    * UCD process hangs after reboot step is invoked in a          *
    * component                                                    *
    * process. Actually, the server is back up after reboot and    *
    * the                                                          *
    * ucd agent is running on the server. However, the UCD process *
    * is                                                           *
    * still hanging.                                               *
    *                                                              *
    *                                                              *
    * Steps to reproduce or if has been reproduced on VM image,    *
    * link                                                         *
    * to image                                                     *
    * - Set up an application to run the Linux System Tools Reboot *
    * step.                                                        *
    * - The process will run successfully 10+ times before it      *
    * fails.                                                       *
    * - When it fails, the agent will be online but the process    *
    * will                                                         *
    * wait on the reboot step to complete indefinitely.            *
    *                                                              *
    * This issue happens intermittently.                           *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Fixed in version 7.2.0.0                                     *
    ****************************************************************
    

Problem conclusion

  • Fix is provided in IBM UrbanCode Deploy 7.2.0.0
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI96213

  • Reported component name

    UC RELEASE

  • Reported component ID

    5725M5500

  • Reported release

    626

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-04-04

  • Closed date

    2021-06-25

  • Last modified date

    2021-06-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    UC DEPLOY

  • Fixed component ID

    5725M5400

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SS4GSP","label":"IBM UrbanCode Deploy"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"626"}]

Document Information

Modified date:
26 June 2021