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PI95390: UNABLE TO ACCESS CONTENT IN MOBILE APP ON IPHONE X

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You can track all active APARs for this component.

 

APAR status

  • Closed as fixed if next.

Error description

  • Using an iPhone X and the mobile app, cannot access My Folders
    or Team Content
    BI server connection is made, but user cannot navigate away from
    the screen showing the content folders
    

Local fix

  • Use browser to access URI
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See Error Description                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to latest iOS Client 11.0.0.7.x or later release     *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PI95390

  • Reported component name

    COG MODELING

  • Reported component ID

    5724W12MO

  • Reported release

    B09

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-03-19

  • Closed date

    2021-05-04

  • Last modified date

    2021-05-04

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"B09"}]

Document Information

Modified date:
05 May 2021