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PI93106: Product Insights attempts to send Usage after failed registration

Fixes are available

18.0.0.1: WebSphere Application Server Liberty 18.0.0.1
18.0.0.2: WebSphere Application Server Liberty 18.0.0.2
18.0.0.3: WebSphere Application Server Liberty 18.0.0.3
18.0.0.4: WebSphere Application Server Liberty 18.0.0.4
19.0.0.1: WebSphere Application Server Liberty 19.0.0.1
19.0.0.2: WebSphere Application Server Liberty 19.0.0.2
19.0.0.3: WebSphere Application Server Liberty 19.0.0.3
19.0.0.4: WebSphere Application Server Liberty 19.0.0.4
19.0.0.5: WebSphere Application Server Liberty 19.0.0.5
19.0.0.6: WebSphere Application Server Liberty 19.0.0.6
19.0.0.7: WebSphere Application Server Liberty 19.0.0.7
19.0.0.8: WebSphere Application Server Liberty 19.0.0.8
19.0.0.9: WebSphere Application Server Liberty 19.0.0.9
19.0.0.10: WebSphere Application Server Liberty 19.0.0.10
19.0.0.11: WebSphere Application Server Liberty 19.0.0.11
19.0.0.12: WebSphere Application Server Liberty 19.0.0.12
20.0.0.1: WebSphere Application Server Liberty 20.0.0.1
20.0.0.2: WebSphere Application Server Liberty 20.0.0.2
20.0.0.3: WebSphere Application Server Liberty 20.0.0.3
20.0.0.4: WebSphere Application Server Liberty 20.0.0.4
20.0.0.5: WebSphere Application Server Liberty 20.0.0.5
20.0.0.6: WebSphere Application Server Liberty 20.0.0.6
20.0.0.7: WebSphere Application Server Liberty 20.0.0.7
20.0.0.8: WebSphere Application Server Liberty 20.0.0.8
20.0.0.9: WebSphere Application Server Liberty 20.0.0.9
20.0.0.10: WebSphere Application Server Liberty 20.0.0.10
20.0.0.11: WebSphere Application Server Liberty 20.0.0.11
20.0.0.12: WebSphere Application Server Liberty 20.0.0.12

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APAR status

  • Closed as program error.

Error description

  • When configuration for the Product Insights feature is
    dynamically updated (while server is running), and is
    changed to a configuration that does not allow reporting to
    a Product Insights service, then the WebSphere application
    server will continue to attempt to send usage metrics, even
    though the Product Insights configuration is incorrect. The
    specific scenario is as follows:
    
    1) Correctly configure Product Insights and start the server
    2) Registration is successful, and usage also sends
    successfully
    3) Change Product Insights configuration such that it is
    incorrect (for example, SSL is bad - like wrong certificate)
    4) Registration fails; then attempt to send usage, which
    also fails.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:  All users of IBM WebSphere Application      *
    *                  Server - Product Insights                   *
    ****************************************************************
    * PROBLEM DESCRIPTION: Product Insights attempts to send usage *
    *                      metrics after failed registration       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    When configuration for the Product Insights feature is
    dynamically updated while the server is running, and is changed
    to a configuration that does not allow reporting to a Product
    Insights service, the WebSphere Application Server will continue
    to attempt to send usage metrics, even though the Product
    Insights configuration is incorrect. The specific scenario is as
    follows:
    
    1) Correctly configure Product Insights and start the server
    2) Registration is successful, and usage also sends
    successfully
    3) Change Product Insights configuration such that it is
    incorrect (for example, SSL is bad - like wrong certificate)
    4) Registration fails; then attempt to send usage, which also
    fails.
    

Problem conclusion

  • The WebSphere Product Insights enablement feature will be
    updated to stop sending usage metrics when the configuration is
    dynamically updated until registration with the Product Insights
    service is successful.
    
    The fix for this APAR is currently targeted for inclusion in fix
    packs 9.0.0.8 and 8.5.5.14 for WebSphere Application Server and
    18.0.0.1 for WebSphere Application Server Liberty.   Please
    refer to the Recommended Updates page for delivery information:
    http://www.ibm.com/support/docview.wss?rs=180&uid=swg27004980
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI93106

  • Reported component name

    WAS LIBERTY COR

  • Reported component ID

    5725L2900

  • Reported release

    CD0

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-01-30

  • Closed date

    2018-02-01

  • Last modified date

    2018-02-01

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WAS LIBERTY COR

  • Fixed component ID

    5725L2900

Applicable component levels

  • RCD0 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSD28V","label":"WebSphere Application Server Liberty Core"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"CD0","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
19 October 2021