IBM Support

PI91747: CQ 9.0.X CQTOOL FAILS TO RUN.

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When starting CQ 9.0.x cqtool it will not start but throw
    following error:
    
    C:\Users\Administrator>cqtool
    Can't load JNI module. Did you build it at install time?
    Error: Can't load 'C:/Program Files
    (x86)/IBM/RationalSDLC/common/lib/perl5/site
    _perl/5.16.1/MSWin32-x86-thread-multi/auto/Inline/Java/JNI/JNI.d
    ll' for module I
    nline::Java::JNI: load_file:The specified module could not be
    found at C:/Progra
    m Files
    (x86)/IBM/RationalSDLC/common/lib/perl5/5.16.1/MSWin32-x86-threa
    d-multi/
    DynaLoader.pm line 190.
     at C:/Program Files
    (x86)/IBM/RationalSDLC/common/lib/perl5/site_perl/5.16.1/MS
    Win32-x86-thread-multi/Inline/Java.pm line 193.
     at C:/Program Files
    (x86)/IBM/RationalSDLC/common/lib/perl5/site_perl/5.16.1/MS
    Win32-x86-thread-multi/Inline/Java.pm line 193.
    Compilation failed in require at C:/Program Files
    (x86)/IBM/RationalSDLC/common/
    lib/perl5/site_perl/5.16.1/MSWin32-x86-thread-multi/Inline/Java.
    pm line 193.
    BEGIN failed--compilation aborted at C:/Program Files
    (x86)/IBM/RationalSDLC/com
    mon/lib/perl5/site_perl/5.16.1/cqcli/Util.pm line 105.
    Compilation failed in require at C:\Program Files
    (x86)\IBM\RationalSDLC\Clearqu
    est\cqcli\bin\cqtool.pl line 43.
    BEGIN failed--compilation aborted at C:\Program Files
    (x86)\IBM\RationalSDLC\Cle
    arquest\cqcli\bin\cqtool.pl line 43.
    
    This is caused by incorrect paths in the CQCLI_PATH environment
    variable. Specifically the path to the CQ provided JRE.
    
    The out-of-the-box value is:
    CQCLI_PATH=C:\Program Files
    (x86)\IBM\RationalSDLC\ClearQuest;C:\Program Files
    (x86)\IBM\RationalSDLC\Common;C:\Program Files
    (x86)\IBM\RationalSDLC\Common\Java5.0\jre\bin;C:\Program Files
    (x86)\IBM\RationalSDLC\Common\Java5.0\jre\bin\classic;C:\Program
    Files (x86)\IBM\RationalSDLC\Clearquest\cqcli\bin;C:\Program
    Files
    (x86)\IBM\RationalSDLC\common;C:\Windows\system32;C:\Windows;C:\
    Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0
    \;C:\Program Files (x86)\IBM\gsk8\lib;C:\Program Files
    (x86)\IBM\gsk8\bin
    
    This is correct for CQ 8.0.1.x, but not for 9.0.1.x, where the
    (newer) JRE is located in ...\Common\JAVA\...
    Changing the two incorrect paths in the environment variable
    allow cqtool to run with CLearQuest 9.0.x.
    
    Corrected variable:
    CQCLI_PATH=C:\Program Files
    (x86)\IBM\RationalSDLC\ClearQuest;C:\Program Files
    (x86)\IBM\RationalSDLC\Common;C:\Program Files
    (x86)\IBM\RationalSDLC\common\JAVA\jre\bin;C:\Program Files
    (x86)\IBM\RationalSDLC\common\JAVA\jre\bin\classic;C:\Program
    Files (x86)\IBM\RationalSDLC\Clearquest\cqcli\bin;C:\Program
    Files
    (x86)\IBM\RationalSDLC\common;C:\Windows\system32;C:\Windows;C:\
    Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0
    \;C:\Program Files (x86)\IBM\gsk8\lib;C:\Program Files
    (x86)\IBM\gsk8\bin
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * ClearQuest                                                   *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * The ClearQuest cqtool fails to start because the path to the *
    * JRE is wrong in the CQCLI_PATH environment variable.         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available in ClearQuest 9.0.1.3
    The path to the JRE has been corrected in the CQCLI_PATH
    environment variable.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI91747

  • Reported component name

    CQ&CQ MSITE WIN

  • Reported component ID

    5724G3800

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-12-20

  • Closed date

    2018-05-09

  • Last modified date

    2018-05-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CQ&CQ MSITE WIN

  • Fixed component ID

    5724G3800

Applicable component levels

  • R901 PSY

       UP

[{"Line of Business":{"code":"LOB36","label":"IBM Automation"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"901"}]

Document Information

Modified date:
07 September 2021