IBM Support

PI90699: ProductInsights errors after resuming from 'sleep' state

Fixes are available

9.0.0.7: WebSphere Application Server traditional V9.0 Fix Pack 7
17.0.0.4: WebSphere Application Server Liberty 17.0.0.4
18.0.0.1: WebSphere Application Server Liberty 18.0.0.1
18.0.0.2: WebSphere Application Server Liberty 18.0.0.2
9.0.0.8: WebSphere Application Server traditional V9.0 Fix Pack 8
9.0.0.9: WebSphere Application Server traditional V9.0 Fix Pack 9
18.0.0.3: WebSphere Application Server Liberty 18.0.0.3
9.0.0.10: WebSphere Application Server traditional V9.0 Fix Pack 10
18.0.0.4: WebSphere Application Server Liberty 18.0.0.4
19.0.0.1: WebSphere Application Server Liberty 19.0.0.1
19.0.0.2: WebSphere Application Server Liberty 19.0.0.2
19.0.0.3: WebSphere Application Server Liberty 19.0.0.3
9.0.0.11: WebSphere Application Server traditional V9.0 Fix Pack 11
19.0.0.4: WebSphere Application Server Liberty 19.0.0.4
19.0.0.5: WebSphere Application Server Liberty 19.0.0.5
9.0.5.0: WebSphere Application Server traditional Version 9.0.5 Refresh Pack
19.0.0.6: WebSphere Application Server Liberty 19.0.0.6
19.0.0.7: WebSphere Application Server Liberty 19.0.0.7
19.0.0.8: WebSphere Application Server Liberty 19.0.0.8
9.0.5.1: WebSphere Application Server traditional Version 9.0.5 Fix Pack 1
19.0.0.9: WebSphere Application Server Liberty 19.0.0.9
19.0.0.10: WebSphere Application Server Liberty 19.0.0.10
19.0.0.11: WebSphere Application Server Liberty 19.0.0.11
9.0.5.2: WebSphere Application Server traditional Version 9.0.5 Fix Pack 2
19.0.0.12: WebSphere Application Server Liberty 19.0.0.12
20.0.0.1: WebSphere Application Server Liberty 20.0.0.1
20.0.0.2: WebSphere Application Server Liberty 20.0.0.2
9.0.5.3: WebSphere Application Server traditional Version 9.0.5 Fix Pack 3
20.0.0.3: WebSphere Application Server Liberty 20.0.0.3
20.0.0.4: WebSphere Application Server Liberty 20.0.0.4
20.0.0.5: WebSphere Application Server Liberty 20.0.0.5
20.0.0.6: WebSphere Application Server Liberty 20.0.0.6
9.0.5.4: WebSphere Application Server traditional Version 9.0.5 Fix Pack 4
20.0.0.7: WebSphere Application Server Liberty 20.0.0.7
20.0.0.8: WebSphere Application Server Liberty 20.0.0.8
9.0.5.5: WebSphere Application Server traditional Version 9.0.5 Fix Pack 5
20.0.0.9: WebSphere Application Server Liberty 20.0.0.9
20.0.0.10: WebSphere Application Server Liberty 20.0.0.10
20.0.0.11: WebSphere Application Server Liberty 20.0.0.11
20.0.0.12: WebSphere Application Server Liberty 20.0.0.12
9.0.5.6: WebSphere Application Server traditional Version 9.0.5 Fix Pack 6

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Errors like this may occur if the system running
    ProductInsights enters 'sleep' state for longer than 15
    minutes.
    
    ------Start of DE processing------ = [5/13/17 11:33:58:201
    UTC]
    Exception = java.util.concurrent.CancellationException
    Source =
    com.ibm.ws.cloud.productinsights.common.CollectUsageTask.run
    probeid = 95
    Stack Dump = java.util.concurrent.CancellationException
    	at
    java.util.concurrent.FutureTask.report(FutureTask.java:132)
    	at java.util.concurrent.FutureTask.get(FutureTask.java:203)
    	at
    com.ibm.ws.cloud.productinsights.common.CollectUsageTask.run
    (CollectUsageTask.java:103)
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:  All users of IBM WebSphere Application      *
    *                  Server Liberty- Product Insights            *
    ****************************************************************
    * PROBLEM DESCRIPTION: Product Insights enablement feature may *
    *                      log errors when system resumes from     *
    *                      sleep state                             *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    The following error may occur when the Product Insights feature
    is enabled and the system is placed in a sleep state:
    
    Exception = java.util.concurrent.CancellationException
    Source =
    com.ibm.ws.cloud.productinsights.common.CollectUsageTask.run
    probeid = 95
    Stack Dump = java.util.concurrent.CancellationException
    	at java.util.concurrent.FutureTask.report(FutureTask.java:132)
    	at java.util.concurrent.FutureTask.get(FutureTask.java:203)
    	at
    com.ibm.ws.cloud.productinsights.common.CollectUsageTask.run(Col
    lectUsageTask.java:103)
    

Problem conclusion

  • The Product Insights enablement feature has been updated to
    properly handle when a system running a WebSphere Application
    Server is placed into a sleep state.  Usage metric collection
    will be cancelled for the duration of the sleep state and resume
    when the system resumes from sleep state.
    
    The fix for this APAR is currently targeted for inclusion in fix
    packs 8.5.5.14 and 9.0.0.7 for WebSphere Application Server and
    17.0.0.4 for WebSphere Application Server Liberty. Please refer
    to the Recommended Updates page for delivery information:
    http://www.ibm.com/support/docview.wss?rs=180&uid=swg27004980
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI90699

  • Reported component name

    WEBSPHERE APP S

  • Reported component ID

    5724J0800

  • Reported release

    CD0

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-11-27

  • Closed date

    2017-11-29

  • Last modified date

    2017-11-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LIBERTY PROFILE

  • Fixed component ID

    5724J0814

Applicable component levels

  • RCD0 PSY

       UP

[{"Line of Business":{"code":"LOB36","label":"IBM Automation"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"CD0"}]

Document Information

Modified date:
07 September 2021