IBM Support

PI88328: SYNERGY GIVES INCORRECT ERROR WHEN USER PASSWORD HAS BEEN LOCKEDBY RDS.

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Direct links to fixes

7.2.2.5-Rational-RATISYNE-AIX-FP05
7.2.2.5-Rational-RATISYNE-Linux-FP05
7.2.2.5-Rational-RATISYNE-Windows-FP05

 

APAR status

  • Closed as program error.

Error description

  • When a user tries to login to the Synergy GUI and their password
has been locked by RDS, they receive the error:

⠜unable to authenticate with RDS Server⠝.

In the message log it states that the users account is locked.
This error should be displayed in the login dialog.

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
* All Synergy Users                                            *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* SYNERGY GIVES INCORRECT ERROR WHEN USER PASSWORD HAS BEEN    *
* LOCKED                                                       *
* BY RDS.                                                      *
****************************************************************
* RECOMMENDATION:                                              *
****************************************************************

    



Problem conclusion


    

  • Fixed in Synergy 7.2.2.5

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    PI88328
    • 

  • Reported component name
    TLOGIC CHANGE
    • 

  • Reported component ID
    5724V87CG
    • 

  • Reported release
    531
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2017-10-03
    • 

  • Closed date
    2022-10-26
    • 

  • Last modified date
    2022-10-26
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    TLOGIC CHANGE
    • 

  • Fixed component ID
    5724V87CG
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYQQ2","label":"Rational Change"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"531","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                                                                    

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            26 October 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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