IBM Support

PI79794: CCRC SERVER INSTALL WILL BE BLOCKED ON NON-ENGLISH OPERATING SYSTEMS

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When installing CCRC Server on an operating system using a
    non-English language setting, Installation Manager will produce
    an error stating that CCRC Server cannot be installed due to a
    problem with the IBM WebSphere Java SDK.
    
    This error will be in the install logs:
    
    INFO: Checking if a compatible SDK is installed finished.
    
    Running command:
    
    sh C:\Program Files
    (x86)\IBM\RationalSDLC\clearquest\cqweb\cqwebprofile\bin\manages
    dk.bat -enableProfile -profileName cqwebprofile -sdkname
    
    尝试在概要文件中将 IBM WebSphere SDK Java Technology
    设置为""时发生错误㠂
    
    (English translation: Error occurred when trying to set IBM
    WebSphere SDK Java Technology to "" in the profile.)
    

Local fix

  • When installing Websphere Application Server, select "English
    only" support and do not include the local operating system
    language.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * ClearCase                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Installation of the ClearCase CCRC WAN Server is failing to  *
    * load into WebSphere on non-English operating systems.        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available in ClearCase 9.0.1.3
    The installation process was expecting the output of the
    managesdk command to be in English. This was not the case on a
    non-English operating system. The installation has been fixed to
    correctly parse the non-English output.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI79794

  • Reported component name

    CLEARCASE WIN

  • Reported component ID

    5724G2900

  • Reported release

    900

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-04-11

  • Closed date

    2018-05-09

  • Last modified date

    2018-05-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARCASE WIN

  • Fixed component ID

    5724G2900

Applicable component levels

  • R900 PSY

       UP

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"900"}]

Document Information

Modified date:
17 June 2021