IBM Support

PI77697: IHS V9 INSTALL NOT CREATING SERVICE CORRECTLY

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • IBM HTTP Server v9 install does not create a Windows service
    with the non-system account specified during installation
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:  All IBM WebSphere Application Server V9.0   *
    *                  Installation Manager users                  *
    ****************************************************************
    * PROBLEM DESCRIPTION: Windows service is not created after    *
    *                      Installation Manager installs IHS v9    *
    *                      with non-system account.                *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    A windows service should be created after IHS v9 is installed
    successfully by Installation Manager. However, it is not
    created without any Installation Manager error or warning
    messages.
    

Problem conclusion

  • This is caused by the missing of the postinstall IUs which
    create windows services. The fix is to add these IUs in
    Installation Manager postinstall phase.
    
    The fix for this APAR is currently targeted for inclusion in
    fix pack 9.0.0.4.  Please refer to the Recommended
    Updates page for delivery information:
    http://www.ibm.com/support/docview.wss?rs=180&uid=swg27004980
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI77697

  • Reported component name

    IBM HTTP SERVER

  • Reported component ID

    5724J0801

  • Reported release

    900

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-03-06

  • Closed date

    2017-05-08

  • Last modified date

    2017-05-08

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    IBM HTTP SERVER

  • Fixed component ID

    5724J0801

Applicable component levels

  • R900 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSEQTJ","label":"IBM HTTP Server"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.0"}]

Document Information

Modified date:
19 October 2021