PI76916: RTC WORK ITEMS PLUGIN: CONCURRENT ADD WORK ITEM COMMENT STEPS INCONSISTENTLY FAIL

APAR status

• Closed as fixed if next.

Error description

• Running multiple Add Work Item Comment steps in parallel aimed
  at the same
  work item may fail with a olsc status code of 409. This is
  caused by multiple requests hitting the same work item property
  and RTC not being able to manage the simultaneous requests.
  

Local fix

• Add a retry if a status code of 409 is found.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * RTC Work Items plugin v8 or lower for UrbanCode Deploy.      *
  * Customers running Add Work Item Comments steps               *
  * simultaneously against the same work item.                   *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The user will receive random crashing due to these requests  *
  * colliding with one another on RTC. This will show itself as  *
  * a 409 error, which means the work item is not ready to       *
  * accept changes.                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to version 9+ of the RTC Work Items plugin.          *
  ****************************************************************
  This error will occur randomly because it depends on the timing
  of when the request are hitting the RTC server.
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R600 PSN

     UP

• R600 PSY

     UP

• R601 PSN

     UP

• R601 PSY

     UP

• R610 PSN

     UP

• R610 PSY

     UP

• R611 PSN

     UP

• R611 PSY

     UP

• R612 PSN

     UP

• R612 PSY

     UP

• R613 PSN

     UP

• R613 PSY

     UP

• R620 PSN

     UP

• R620 PSY

     UP

• R621 PSN

     UP

• R621 PSY

     UP

• R622 PSN

     UP

• R622 PSY

     UP

• R623 PSN

     UP

• R623 PSY

     UP

• R624 PSN

     UP

• R624 PSY

     UP