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PI75375: ISSUE WITH CQ DROP DOWN LISTS

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • In CQ 8.0.1.10 version, when a field dropdown button is clicked
    for the firsttime, It takes a second or two sec to load.  when
    the customer clicks on the drop down list arrow and then
    immediately click it again the cursor spinner comes up and does
    not go away unless you click somewhere off the screen or back on
    the list itself.  It happens the first time when customer clicks
    the drop down list in the session and then intermittently after
    that (depending on whats cached).  They have to click the
    dropdown twice to make it happen. so the actual scenario is, If
    the customer simply click the dropdown list once, there is no
    spinning cursor observed, and if they just wait, the list will
    populate as expected!  The key here is clicking it again before
    the original fetch is complete. There is a good chance that this
    is not in cq default code, but maybe somewhere deep in dojo
    files that are being used and customized by the customer.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * ClearQuest Web                                               *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * The busy/waiting icon does not go away when certain          *
    * ClearQuest Web dropdown lists are clicked.                   *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available in ClearQuest 8.0.1.15 and 9.0.0.5 and
    9.0.1.1
    The busy icon now goes away when a ClearQuest Web dropdown list
    is finished loading, or if that loading is cancelled.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI75375

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    801

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-01-24

  • Closed date

    2017-09-14

  • Last modified date

    2017-09-14

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

  • R801 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"801","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
19 October 2021