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PI75373: ERROR ⠜EXCEPTION⠝ WHEN IMPORTING RECORDS AND SAVING CONFIGURATION

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APAR status

  • Closed as program error.

Error description

  • If we try to import a record from a domain account, the import
    fails. The ClearQuest importer tries to create a file in the
    Directory
    C:\Users\<USER>\.Rational\ClearQuest\rcp\.metadata\.plugins\com.
    ibm.rational.clearquest.importtool.ui\  with the name
    <DOMAIN\USER,
    REPOSITORY@DATABASE_config_record-fieldmapping.xml>. It fails
    because the "\" is an illegal character in a filename.
    
    A file with a&#226; &#157;\&#226; &#157; in the filename on windows cannot be
    created as per below microsoft documentation :
    
    https://msdn.microsoft.com/en-us/library/windows/desktop/aa36524
    7(v=vs.85).aspx
    
    Workaround: On removing the check from the &#226; &#156;Save
    Configuration&#226; &#157; just before the finish the import. The record
    get imported.
    The import itself does not fail, it is the action of saving the
    import configuration that fails
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * ClearQuest Eclipse                                           *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * The operation of importing records in ClearQuest Eclipse     *
    * with the save configuration option selected fails if the     *
    * current user is logged into a ClearQuest defined (ldap)      *
    * domain.  The configuration file generated in this case       *
    * contains the user's login credentials plus domain separated  *
    * by a backslash.  The backslash is not a legal filename       *
    * character which causes this failure.                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available in ClearQuest 9.0.0.5 and 9.0.1.1
    In this case, the backslash is converted to an underscore and
    the operation of importing records and saving the configuration
    file now succeeds.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI75373

  • Reported component name

    CQ&CQ MSITE WIN

  • Reported component ID

    5724G3800

  • Reported release

    801

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-01-24

  • Closed date

    2017-09-14

  • Last modified date

    2017-09-14

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CQ&CQ MSITE WIN

  • Fixed component ID

    5724G3800

Applicable component levels

  • R801 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"801","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
19 October 2021