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PI75303: CQ WIDGET LOGIN HOLDING WITH "MSG_LOADING" MESSAGE ON RRC/CCM/RQM DASHBOARD

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Steps to reproduce:
    
    Integrate CQ with CLM (RTC or RQM or RRC) via OSLC bridge
    
    Add CQ Queries widget to a dashboard
    
    Log in to CQ when prompted
    
    
    
    Expected result: widget shows data
    
    Actual result: widget only shows __MSG_loading__ message but
    nothing is
    being loaded. Widget works only after refreshing the dashboard
    (pressing F5 to reload the page).
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * ClearQuest Web                                               *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * ClearQuest Web gadget fails to load in RTC dashboard and     *
    * instead displays "__MSG_loading__ "                          *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available in ClearQuest 9.0.0.6 and 9.0.1.2.
    ClearQuest Web gadget displays correctly.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI75303

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    801

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-01-23

  • Closed date

    2018-01-08

  • Last modified date

    2018-01-08

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

  • R801 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"801","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
19 October 2021