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PI75052: DELAY IN LOADING CHANGEREQUEST IN CQ WEB SESSION WHEN THERE IS AN EXISTING SESSION OPENED.

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When User clicks on a change record from mail notifications, It
    pops up to enter login details and the change record will be
    displayed once the login credential is supplied. When they try
    to click the same link again, it takes a minute to load the
    login page itself. This delay happens only when there is an
    existing session is already opened. When the user logout from
    the cq web instance and try to reopen the link, the login box
    opens in few seconds without delay.
    Most of the slowness in the restapi case where the user is
    logged in is related to the complex code in the
    cqloginservice.js which recursively causes the page to
    refresh/reload.
    

Local fix

  • NA
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * ClearQuest Web                                               *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * When loading ClearQuest Web records via REST APIs, there can *
    * be a delay caused due to unnecessary reloading of the UI if  *
    * the user is already logged into ClearQuest.                  *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available in ClearQuest 8.0.1.14 and 9.0.0.4.
    Reloading of the ClearQuest Web UI is prevented for this use
    case.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI75052

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    801

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-01-17

  • Closed date

    2017-03-20

  • Last modified date

    2017-03-20

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

  • R801 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"801","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
19 October 2021