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PI74735: CLEARQUEST ACTION HOOK FAILS WITH CHARACTER ERROR CRMCU0087E

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Attempts to run an action to a record which is enabled ClearCase
    ClearQuest UCM Integration results in CRMCU0087E error. The
    symptom is seen on ClearQuest Web on AIX with
    Zh_CN(Zh_CN.GB18030) locale but not limited to.
    
    Error message example (translated):
    Error from RPC server: The attempt to save the record failed;
    got: CRMUD0082E Execution of a hook failed during the action
    (action name). It was the ACTION_COMMIT hook attached to the
    (record-type name) "(record-id)". The reason for the failure
    was:
    CRMCU0087E String contains characters that are not in local code
    page, "UNIX client". The string is "?????间".
    The following characters are invalid:
    U+5b9x at 1
    U+964x at 2
    U+7edx at 3
    U+675x at 4
    U+65fx at 5
    There are 1 additional invalid characters in the string.
    
    Details:
    CRVAP0075E Execution of a hook failed during the action (action
    name) ServerDeliverChangeContext. CRVSV0078E Error from RPC
    server: CRVSV0999E The attempt to save the record
    failed; got: CRMUD0082E Execution of a hook failed during the
    action (action name). It was the ACTION_COMMIT hook attached to
    the (record-type name) "(record-id)". The reason for the failure
    was: CRMCU0087E String contains characters that are not in local
    code page, "UNIX client". The string is "?????间". The
    following characters are invalid: U+5b9x at 1 U+964x at 2 U+7edx
    at 3 U+675x at 4 U+65fx at 5 There are 1 additional invalid
    characters in the string.
    

Local fix

  • No workaround available.
    In a similar case, setting Unicode Aware on ucm_base_synchronize
    hooks can bypass a similar error. However, it is appropriate
    only for workaround until official fix is released.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * ClearCase /ClearQuest UCM Integration                        *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Running actions on a record which is enabled to use the      *
    * ClearCase / ClearQuest UCM Integration results in a          *
    * CRMCU0087E error. The symptom is seen on ClearQuest Web on   *
    * AIX with the Zh_CN locale.                                   *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available in ClearQuest 8.0.1.14 and 9.0.0.4.
    ClearQuest was using the wrong default locale when executing
    actions on ClearCase / ClearQuest UCM records.  This problem has
    been fixed.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI74735

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    801

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-01-10

  • Closed date

    2017-03-20

  • Last modified date

    2017-03-20

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

  • R801 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"801","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
18 October 2021