IBM Support

PI73425: NON-ADMIN USERS CANNOT EXPORT HPEL LOGS WHEN LOG FORMAT IS SET TO BASIC/ADVANCED

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Non-admin users cannot export HPEL logs when log format is set
    to Basic or Advanced
    
    The error seen is:
    ServletWrappe E com.ibm.ws.webcontainer.servlet.ServletWrapper
    service SRVE0068E:  An exception was thrown by one of the
    service methods of the servlet [Instance List
    Servlet] in application [isclite]. Exception created : [javax.
    management.JMRuntimeException: ADMN0022E: Access is denied for
    the getLogLists operation on HPELControlService MBean because of
    insufficient or empty credentials.
    at
    com.ibm.ws.management.connector.soap.SOAPConnectorClient.
    handleAdminFault(SOAPConnectorClient.java:959)
    

Local fix

  • Use a admin user to export the logs or for non-admin users
    change the log format to "Binary format(readable by LogViewer)".
    This will output a binary log repository.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:  All users of IBM WebSphere Application      *
    *                  Server                                      *
    ****************************************************************
    * PROBLEM DESCRIPTION: Non-administrator users can not export  *
    *                      High Performance Extensible Logging     *
    *                      (HPEL)                                  *
    *                      logs, when the log format is set to     *
    *                      Basic                                   *
    *                      or Advanced from the administrative     *
    *                      Console.                                *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    When users that have non-administrator roles set are logged
    into the administrative console, and try to export the HPEL
    logs with the log format set to either Basic or Advanced, they
    see the following pop-up error message:
    "An error occurred during fetch of message detail. Please
    ensure that you are connected to the network and you can
    access the server. Review server logs for further analysis."
    

Problem conclusion

  • The HPEL log exporting code has been fixed to allow non-
    administrator users to export the logs for all log formats
    from the administrative console.
    
    The fix for this APAR is currently targeted for inclusion in
    fix packs 8.5.5.12 and 9.0.0.4.  Please refer to the
    Recommended Updates page for delivery information:
    http://www.ibm.com/support/docview.wss?rs=180&uid=swg27004980
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI73425

  • Reported component name

    WEBS APP SERV N

  • Reported component ID

    5724H8800

  • Reported release

    850

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-12-07

  • Closed date

    2017-01-12

  • Last modified date

    2017-01-12

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WEBS APP SERV N

  • Fixed component ID

    5724H8800

Applicable component levels

  • R850 PSY

       UP

  • R900 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"850","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
18 October 2021