IBM Support

PI67258: CQWEB CANNOT PRINT RECORDS WITHOUT HISTORY JOURNAL ENTRIES

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APAR status

  • Closed as program error.

Error description

  • While using CQWeb v8019, users cannot print any records that do
    not have history journal entries.  They receive the following
    error:
    
    for(;;);{
        "ERROR_MESSAGE": "Array index out of range: 1",
        "STATUS": "false",
        "messageHtmlScrubbed": true
    }
    
    A feature was introduced in Feature Level 9 which allows for the
    complete removal of history from records. This
    functionality is preventing users from using the print function
    on those records.
    
    You can reproduce this by finding a record with NO history
    journal entries and using the printer Icon to try and print that
    record out.
    
    This happens with all web browsers..
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * ClearQuest                                                   *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * ClearQuest Web users cannot print any records that do not    *
    * have history journal entries.  Exceptions are displayed when *
    * trying to print the record.                                  *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available 9.0.1.11 and 9.0.2.3.
    ClearQuest Web users can now print records without history
    journal entries.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI67258

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    801

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-08-09

  • Closed date

    2021-01-11

  • Last modified date

    2021-01-11

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

[{"Line of Business":{"code":"LOB36","label":"IBM Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"801"}]

Document Information

Modified date:
12 January 2021