Fixes are available
APAR status
Closed as program error.
Error description
Starting the Help from the windows programs list or from any ClearQuest module will fail with the following error: A Java Runtime Environment (JRE) or Java Development Kit (JDK) must be available in order to run Help. No Java virtual machine was found after searching the following locations: ..\..\..\..\..\common\JAVA5.0\jre\bin\javaw.exe The help.ini file (default location: C:\Program Files (x86)\IBM\RationalSDLC\ClearQuest\help\rcp\win\help) contains the wrong path to the Java virtual machine. ClearQuest 9 does not install a JAVA5.0 directory but the JAVA directory.
Local fix
Changing the path in the help.ini file to -vm ..\..\..\..\..\common\JAVA\jre\bin\javaw.exe will allow the Help to start.
Problem summary
**************************************************************** * USERS AFFECTED: * * ClearQuest * **************************************************************** * PROBLEM DESCRIPTION: * * ClearQuest 9.0 help displays "No java virtual machine was * * found" message. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
A fix is available in ClearQuest 9.0.0.4. The ClearQuest 9.0 help has been fixed.
Temporary fix
Comments
APAR Information
APAR number
PI66917
Reported component name
CLEARQUEST WIN
Reported component ID
5724G3600
Reported release
900
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-08-03
Closed date
2017-03-20
Last modified date
2017-03-20
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
CLEARQUEST WIN
Fixed component ID
5724G3600
Applicable component levels
R900 PSY
UP
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"900","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
16 October 2021