IBM Support

PI57009: AFTER IMPORTING NEW SSL CERTIFICATES FOR GATEWAY SECURITY END USER IS BEING PROMPTED AND SSO IS NO LONGER WORKING

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APAR status

  • Closed as program error.

Error description

  • Trust
    anchor for certification path not found.
    at com.cognos.accman.jcam.crypto.misc.
    

Local fix

  • Removed a particular existing certificate from the Cognos
    keystore
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to IBM Cognos Business Intelligence 10.2.1 Fix Pack  *
    * 11                                                           *
    ****************************************************************
    

Problem conclusion

  • Code Fix
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI57009

  • Reported component name

    COG INSTALL CON

  • Reported component ID

    5724W12IC

  • Reported release

    A10

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-02-10

  • Closed date

    2016-08-22

  • Last modified date

    2016-08-22

  • APAR is sysrouted FROM one or more of the following:

    PI55923

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    COG INSTALL CON

  • Fixed component ID

    5724W12IC

Applicable component levels

  • RA10 PSN

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.1","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
15 November 2022