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PI53405: JVM ERROR WHEN TRYING TO USE CLEARQUEST ECLIPSE CLIENT WITH RHEL 7.1.

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When trying to use ClearQuest Eclipse client with RHEL 7.1 After
    a scroll attempt we receive the error:
    
    JVM terminated. Exit code=160
    /opt/ibm/RationalSDLC/commom/java/jre/bin/javaw
    -Dosgi.configuration.area=@user.home/.Rational/ClearQuest/rcp_co
    nfiguration
    -Xj9
    -Xmso2m
    -XX:MaxPermSize=256m
    -Xmx512m
    -jar /opt/ibm/RationalSDLC/clearquest/rcp//startup.jar
    -os linux
    -ws gtk
    .
    .
    .
    .
    
    
    We have found the root cause for the problem, it is causing by
    gtk lib changed in Linux 7.x. On RHEL6.5, the lib is
    libgtk-x11-2.0.so.0.2400.23, but on RHEL 7.x, change to
    libgtk-x11-2.0.so.0.2400.22.
    
    Workaround:
    
    The workaround for the problem is replacing the gtk library on
    RHEL7 with the one in RHEL 6.5.
    
    Notes:
    
    After copying the libgtk-x11-2.0.so.0.2400.23 to the REDHAT 7.1
    environment, do not forget to rename libgtk-x11-2.0.so.0.2400.23
    to libgtk-x11-2.0.so.0.2400.22 to replace the original one of
    Redhat 7.1.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * ClearQuest Eclipse client                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * ClearQuest Eclipse client crashes on Redhat 7.1.x when       *
    * attempting to use the scroll bar.                            *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available in ClearQuest 9.0.0.1
    ClearQuest Eclipse client no longer crashes on Redhat 7.1.x when
    using the scroll bar.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI53405

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    801

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-12-01

  • Closed date

    2016-06-13

  • Last modified date

    2016-06-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

  • R801 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"801","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
14 October 2021