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PI51696: APP IS STUCK ON LOADING SCREEN WHEN RUNNING ON BLACKBERRY 10.

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APAR status

  • Closed as program error.

Error description

  • When running an app on BlackBerry 10, it was found that the app
    is stuck on the loading screen and unable to call an adapter.
    Neither the success nor failure callbacks are being called.
    Trace was collected and revealed the following error:
    
    [10/29/15 20:23:01:335 GMT+05:30] 000001f2 LoginContext  E
    com.worklight.core.auth.impl.LoginContext processRequest
    FWLSE0059E:
    Login into realm 'WLDeviceNoProvisioningLoginModule' failed.
    ORA-01400:
    cannot insert NULL into ("WLS61"."DEVICES"."DEVICE_ID")
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Users of IBM MobileFirst (Worklight) version 6.1 Blackberry  *
    * 10 applications connecting to the server.                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Users of IBM MobileFirst (Worklight) version 6.1 Blackberry  *
    * 10 applications connecting to the server, notice a HTTP      *
    * Status Code 403.                                             *
    * Server logs show error messages :                            *
    * 000001f2 LoginContext  E                                     *
    * com.worklight.core.auth.impl.LoginContext processRequest     *
    * FWLSE0059E:                                                  *
    * Login into realm 'WLDeviceNoProvisioningLoginModule' failed. *
    * ORA-01400:                                                   *
    * cannot insert NULL into ("WLS61"."DEVICES"."DEVICE_ID")      *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * -                                                            *
    ****************************************************************
    

Problem conclusion

  • Fixed to ensure that Blackberry 10 devices always send DeviceID
    as part of the request.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI51696

  • Reported component name

    MFPF/WORKLIGHT

  • Reported component ID

    5725I4301

  • Reported release

    610

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-11-02

  • Closed date

    2015-12-22

  • Last modified date

    2015-12-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    MFPF/WORKLIGHT

  • Fixed component ID

    5725I4301

Applicable component levels

  • R610 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSZH4A","label":"IBM Worklight"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"610","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
14 October 2021