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PI49393: CLEARQUEST DOES NOT CLEAN UP LINKS TO STARTUP QUERIES WHICH ARE DELETED

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APAR status

  • Closed as program error.

Error description

  • ClearQuest does not clean up the links to the deleted queries
    and as a result users see confusing error message while logging
    in and also when trying to run the query from favorites. When
    users log into ClearQuest web, configured to run start up
    queries during login which has been deleted, they receive the
    following error message,
    
    Error from RPC server: Not-found error: CRMCU0027E An error was
    detected retrieving information from the ClearQuest database.
    There is a reference to an object that does not exist:
    Object Type: Bucket
    Object: ID
    This error was detected at: ClearQuest
    Core:adworkspacemgr.cpp:873
    Recommendation: If you cannot determine how to resolve this
    issue, contact Rational Support and provide all the above
    information as well as a description of the context in which the
    message occurred.
    Details
    CRVSV0078E Error from RPC server: CRVSV1094E Not-found error:
    CRMCU0027E An error was detected retrieving information from the
    ClearQuest database.
    There is a reference to an object that does not exist: Object
    Type: Bucket Object: ID
    This error was detected at: ClearQuest
    Core:adworkspacemgr.cpp:873
    Recommendation: If you cannot determine how to resolve this
    issue, contact Rational Support and provide all the above
    information as well as a description of the context
    in which the message occurred.
    
    
    Steps to Reproduce
    
    1.) Create a ClearQuest SAMPL database based on the Defect
    Tracking schema.
    2.) Create a user called "usera".
    3.) Login to the ClearQuest Eclipse client as user, "admin" and
    create a new query called "qryRpc".
    4.) Login to ClearQuest Web as "usera" and set "qryRpc" as
    Startup query as well as add to Favorites and logout.
    5.) Go back to the ClearQuest Eclipse client where you are
    logged in as "admin" and delete the query "qryRpc".
    6.) Login back to ClearQuest Web as "usera" and you get the
    following error:
    
    Error from RPC server: Not-found error: CRMCU0027E An error was
    detected retrieving information from the ClearQuest database.
    There is a reference to an object that does not exist:
    Object Type: Bucket
    Object: ID
    This error was detected at: ClearQuest
    Core:adworkspacemgr.cpp:873
    Recommendation: If you cannot determine how to resolve this
    issue, contact Rational Support and provide all the above
    information as well as a description of the context in which the
    message occurred.
    Details
    CRVSV0078E Error from RPC server: CRVSV1094E Not-found error:
    CRMCU0027E An error was detected retrieving information from the
    ClearQuest database. There is a reference to an object that does
    not exist: Object Type: Bucket Object: ID This error was
    detected at: ClearQuest Core:adworkspacemgr.cpp:873
    Recommendation: If you cannot determine how to resolve this
    issue, contact Rational Support and provide all the above
    information as well as a description of the context in which the
    message occurred.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * ClearQuest Web                                               *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * ClearQuest Web throws a confusing pop-up error message when  *
    * executing a deleted start-up query.                          *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available in ClearQuest 9.0.0.5 and 9.0.1.1
    ClearQuest Web now pops-up an informative error message when
    executing a deleted start-up query.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI49393

  • Reported component name

    CQ&CQ MSITE WIN

  • Reported component ID

    5724G3800

  • Reported release

    801

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-09-25

  • Closed date

    2017-09-14

  • Last modified date

    2017-09-14

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CQ&CQ MSITE WIN

  • Fixed component ID

    5724G3800

Applicable component levels

  • R801 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"801","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
17 October 2021