PI47193: BSOD BUILDING IN IN DYNAMIC VIEW WITH SYMANTEC 12.1.6 AND THE CACHE MANAGER ENABLED.

Rational ClearCase Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearCase Fix Pack 10 (8.0.1.10) for 8.0.1
Rational ClearCase Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearCase Fix Pack 11 (8.0.1.11) for 8.0.1
Rational ClearCase Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearCase Fix Pack 12 (8.0.1.12) for 8.0.1
Rational ClearCase Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearCase Fix Pack 13 (8.0.1.13) for 8.0.1
Rational ClearCase Fix Pack 21 (8.0.0.21) for 8.0
Rational ClearCase Fix Pack 14 (8.0.1.14) for 8.0.1
Rational ClearCase Fix Pack 15 (8.0.1.15) for 8.0.1
Rational ClearCase Fix Pack 16 (8.0.1.16) for 8.0.1
Rational ClearCase Fix Pack 17 (8.0.1.17) for 8.0.1
Rational ClearCase Fix Pack 18 (8.0.1.18) for 8.0.1
Rational ClearCase Fix Pack 19 (8.0.1.19) for 8.0.1
Rational ClearCase Fix Pack 20 (8.0.1.20) for 8.0.1
Rational ClearCase Fix Pack 21 (8.0.1.21) for 8.0.1
Rational ClearCase Fix Pack 22 (8.0.1.22) for 8.0.1
Rational ClearCase Fix Pack 23 (8.0.1.23) for 8.0.1
Rational ClearCase Fix Pack 24 (8.0.1.24) for 8.0.1
Rational ClearCase Fix Pack 25 (8.0.1.25) for 8.0.1

APAR status

• Closed as program error.

Error description

• When you are running a build in an IBM Rational ClearCase
  dynamic view, you may experience a Microsoft STOP error (BSOD)
  if you have enabled the cache manager in the MVFS and have
  Symantec 12.1.6 installed.
  
  WORKAROUND:
  
  This solution contains information about modifying the system
  registry. Before making any modifications to the Microsoft
  Registry Editor, it is strongly recommended that you make a
  backup of the existing registry. For more information describing
  how to back up the registry, refer to Microsoft Knowledge Base
  article KB256986
  
  Change this setting in the Windows registry to:
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Mvfs\Parame
  ters
  "UseCacheManager"=dword:00000000
  
  This requires a reboot.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users of dynamic views on Microsoft Windows                  *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When using dynamic views on Microsoft Windows, after some    *
  * time the system may crash with a system STOP error (BSOD).   *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  This crash is caused by a memory leak of data structures used in
  ClearCase.  These structures are allocated when a system thread
  impersonates the credentials of a user, to do work on behalf of
  that user process.   Some applications such as anti-virus
  scanning software may make this type of operation happen more
  frequently.
  

Problem conclusion

• A memory leak condition is fixed in ClearCase 8.0.0.17 and
  8.0.1.10, to eliminate this cause of system crashes.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLEARCASE WIN

• Fixed component ID

  5724G2900

Applicable component levels

• R800 PSY

     UP

• R801 PSY

     UP