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PI47193: BSOD BUILDING IN IN DYNAMIC VIEW WITH SYMANTEC 12.1.6 AND THE CACHE MANAGER ENABLED.

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APAR status

  • Closed as program error.

Error description

  • When you are running a build in an IBM Rational ClearCase
    dynamic view, you may experience a Microsoft STOP error (BSOD)
    if you have enabled the cache manager in the MVFS and have
    Symantec 12.1.6 installed.
    
    WORKAROUND:
    
    This solution contains information about modifying the system
    registry. Before making any modifications to the Microsoft
    Registry Editor, it is strongly recommended that you make a
    backup of the existing registry. For more information describing
    how to back up the registry, refer to Microsoft Knowledge Base
    article KB256986
    
    Change this setting in the Windows registry to:
    
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Mvfs\Parame
    ters
    "UseCacheManager"=dword:00000000
    
    This requires a reboot.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Users of dynamic views on Microsoft Windows                  *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * When using dynamic views on Microsoft Windows, after some    *
    * time the system may crash with a system STOP error (BSOD).   *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    This crash is caused by a memory leak of data structures used in
    ClearCase.  These structures are allocated when a system thread
    impersonates the credentials of a user, to do work on behalf of
    that user process.   Some applications such as anti-virus
    scanning software may make this type of operation happen more
    frequently.
    

Problem conclusion

  • A memory leak condition is fixed in ClearCase 8.0.0.17 and
    8.0.1.10, to eliminate this cause of system crashes.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI47193

  • Reported component name

    CLEARCASE WIN

  • Reported component ID

    5724G2900

  • Reported release

    801

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-08-19

  • Closed date

    2015-12-09

  • Last modified date

    2015-12-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARCASE WIN

  • Fixed component ID

    5724G2900

Applicable component levels

  • R800 PSY

       UP

  • R801 PSY

       UP

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"801"}]

Document Information

Modified date:
17 June 2021