IBM Support

PI42505: REPORTS WITH GRAPHS ARE SHOWING BLANK ON ALL MOBILE DEVICES WHEN SCHEDULED.

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APAR status

  • Closed as program error.

Error description

  • After scheduling a report to send to mobile recipients and also
    via e-mail, when the reports are accessed via a mobile device or
    even the web app the graphs are not showing. You get an empty
    box with border but no graph inside.
    
    If you change the schedule to only send to mobile recipients
    (remove e-mail as a delivery method) then the graph renders as
    expected when viewed via a mobile device or web app.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * all users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * see error description                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to IBM Cognos Business Intelligence 10.2.1 Fix Pack  *
    * 8                                                            *
    ****************************************************************
    

Problem conclusion

  • code fix
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI42505

  • Reported component name

    COG MOBILE

  • Reported component ID

    5724W20GM

  • Reported release

    A22

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-06-05

  • Closed date

    2015-07-31

  • Last modified date

    2015-07-31

  • APAR is sysrouted FROM one or more of the following:

    PI37969

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    COG MOBILE

  • Fixed component ID

    5724W20GM

Applicable component levels

  • RA21 PSN

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSEN9H","label":"IBM Cognos Mobile"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A22","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
22 March 2021