PI40566: ERROR #2046 IN BROWSER WHEN OPENING ACTIVITY BROWSER

Obtain the fix for this APAR.

APAR status

• Closed as program error.

Error description

• After May 6, 2015 browsers (Chrome, Firefox, IE) can not
  open any webpages which contain Flash (Activity Browser, QM
  Subsystems Management, Optional Alert Keys)
  

Local fix

• CAE SERVER SYSTEM
  For Windows:
  1. download PI40566.zip to the CAE Server system
  2. stop CAE Server
  3. unzip PI40566.zip into "<ROOT folder of your CQM CAE
  intallation>\webApps\webclient\flex\" (replace all files)
  (replace all files)
  4. restart CAE Server
  
  For USS:
  1.  FTP (in binary mode) PI40566.pax into a PDS made with the
  same allocations as SCQMTRAN
  2. Copy CQMCUPPT SAMPLIB  member, and change CQM_CAE_CFG_PAX_PTF
  to point to the new dataset/member
  3. run the JCL from step 2
  
  NOTE: you should not need to restart the CAE Server in USS
  
  CLIENT SYSTEMS
  On client end-user's system:
  For all browsers (Internet Explorer, Firefox, Chrome):
  1. delete all files in
  "%USERPROFILE%\AppData\Roaming\Adobe\Flash Player\AssetCache"
  1. a. For Chrome: delete all files in
  "%USERPROFILE%\AppData\Local\Google\Chrome\User
  Data\Default\Pepper Data\Shockwave Flash
  2. reload Activity Browser page in web browser (e.g. F5 key)
  
  NOTE: for many users, the AppData folder will not be visible
  since it is a "System Folder". Copying and pasting the path in
  the Windows explorer location bar should bring you to the
  directory
  
  if you still see Error 2046, try also clearing the browser
  cache:
  
  For Internet Explorer:
  In "Internet Options", "General" Tab, "Browsing history"
  section,
  a. click on "Delete..." button
  b. ensure the only selected checkbox is "Temporary Internet
  files and website files"
  c. click "Delete"
  d. reload page
  
  For Firefox:
  In "Options",  Advanced , "Network" tab, "Cached Web Content"
  section,
  a. click "Clear Now" button
  b. reload page
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Users of DB2 Query Monitor.                  *
  ****************************************************************
  * PROBLEM DESCRIPTION: After May 6, 2015 browsers (Chrome,     *
  *                      Firefox, IE) can not open any webpages  *
  *                      which contain Flash (Activity Browser,  *
  *                      QM Subsystems Management, Optional      *
  *                      Alert Keys).                            *
  ****************************************************************
  * RECOMMENDATION: APPLY the PTF.                               *
  ****************************************************************
  Code has been changed to correct this condition.
  

Problem conclusion

• APPLY the PTF.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  UI27929 UI27930

Modules/Macros

• CQMBLOB  CQMCAEPT CQMCPXPT CQMJAR
  

Fix information

• Fixed component name

  DB2 QUERY MONIT

• Fixed component ID

  5655E6701

Applicable component levels

• R310 PSY UI27929

     UP15/05/29 P F505

• R320 PSY UI27930

     UP15/05/30 P F505

Fix is available

• Select the PTF appropriate for your component level. You will be required to sign in. Distribution on physical media is not available in all countries.