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PI37311: TOO MANY MASTER_LINKS CAUSES OUT OF MEMORY ERROR DUE TO LARGE NUMBER OF USER/GROUP SUBSCRIPTIONS.

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When creating a huge number of Clearquest groups and copying
    users to the groups. While opening Clearquest User admin tool
    or, ClearQuest Desginer you see the error:
    
    "CRMUT0017E The login name "admin" or password you entered is
    incorrect" In details, AdmasterLinkDb[1114554] total
    bytes=49040376 @ 0x00000000.
    
    Using "admin" ClearQuest user and DB2 as the backend database.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * ClearQuest                                                   *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Memory allocation that occurs in loading groups, users, and  *
    * master links is inefficient.  This can lead to out of memory *
    * errors in the ClearQuest Designer and User Admin tool when   *
    * there are a large number of data rows in the related         *
    * database tables.                                             *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available in ClearQuest 8.0.1.8.
    ClearQuest's allocation of memory for loading groups, users, and
    master links has been made more efficient so that "out of
    memory" errors no longer occur.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI37311

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    801

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-03-18

  • Closed date

    2015-06-29

  • Last modified date

    2015-06-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

  • R801 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"801","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
16 October 2021