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PI37282: ATTEMPTING TO ADD A USER TO THE BLACK/WHITE LIST IN RAM 7.5.2.2 MAY RESULT IN A BLANK WEB PAGE

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APAR status

  • Closed as fixed if next.

Error description

  • You may observe a blank page being displayed when attempting add
    a user to the Access Control black/white list in RAM 7.5.2.2
    (Administration > Configuration > Add user to Access Control
    [Black|White] list).  This can occur if there is a failure to
    add the user to the list and an exception may be present in the
    logs; such a failure can occur if information about the
    registered RAM user conflicts with LDAP registry information.
    

Local fix

  • You must first resolve any user conflicts, then you can try
    refreshing the page and attempt to add the user to the desired
    list.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * report                                                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * You may observe a blank page being displayed when attempting *
    * add                                                          *
    * a user to the Access Control black/white list in RAM 7.5.2.2 *
    * (Administration > Configuration > Add user to Access Control *
    * [Black|White] list).  This can occur if there is a failure   *
    * to                                                           *
    * add the user to the list and an exception may be present in  *
    * the                                                          *
    * logs; such a failure can occur if information about the      *
    * registered RAM user conflicts with LDAP registry             *
    * information.                                                 *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PI37282

  • Reported component name

    RATL ASSET MGR

  • Reported component ID

    5724R4200

  • Reported release

    752

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-03-18

  • Closed date

    2015-07-05

  • Last modified date

    2015-07-05

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • R752 PSY

       UP

[{"Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"SSUS84","label":"Rational Asset Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"752","Edition":"","Line of Business":{"code":"LOB15","label":"Integration"}}]

Document Information

Modified date:
05 July 2015