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PI32437: WINDOW ERROR IS BEING SHOWED UNDER ANOTHER WINDOW.

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APAR status

  • Closed as program error.

Error description

  • While attempting to duplicate one defect to another, if the user
    enters an invalid id ClearQuest throws an error.  In CQv8014 and
    earlier, the
    error would be presented as a *browser* popup with the message
    "No records found.".  In CQv8015 and v8016 this error was
    changed to a Dojo
    popup with the message:
    
    
    Error from RPC server: Failed to find the record: CRMMD1636E The
    record ID 'garbageid' does not start with the name of a known
    database.
    
    It's certainly not as pretty as the error from v8014 but the
    biggest problem is that the error message popup *under* the
    duplicate id
    prompt/window where it's not visible to the user until they
    close the  dup id window.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * ClearQuest Web                                               *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * While attempting to duplicate one defect to another, if the  *
    * user enters an invalid id, ClearQuest Web displays a         *
    * confusing error message in a pop-up dialog that is hidden    *
    * from the user.  It is only visible after the users closes    *
    * the duplicate id window.                                     *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available in ClearQuest 8.0.0.15 and 8.0.1.8
    While attempting to duplicate one defect to another, if the user
    enters an invalid id, ClearQuest Web now displays a clear useful
    error message that is visible to the end-user.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI32437

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    801

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-01-08

  • Closed date

    2015-06-29

  • Last modified date

    2015-06-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

  • R800 PSY

       UP

  • R801 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"801","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
16 October 2021