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PI31666: INSIGHT DATASERVICES DOESN'T WORK ON CLEARQUEST 8.0.1.2

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Attempts to fetch data using Data Services for ClearQuest 8.0.1
    results in error code CRRED0408E
    
    Steps to reproduce:
    
    1. Install the Insight DataServices for ClearQuest.
    2. Create a connection using defectTracking schema with sample
    data in the ClearQuest Maintenance Tool.
    3. Open a browser, type below url in it.
    
    http://hostname:port/DataServices/ClearQuest/SAMPL/SAMPL/Record+
    Queries/Defect
    
    Expected Result:
    
    The requested defect records are returned in the browser
    
    Actual Result:
    
    An error message is received:
    
    -- Error 500: CRRED0408E: Error executing query. Caused by:
    [CRVAP0021E Execution of query 'select next_request_id,
    last_request_id from dbglobal' failed.] Caused by: [Caught a
    CQException at the JNI Boundary:
    \bugbert.src\cqobjectmodel\cqquerydef.cpp: line 307-CRMCU0027E
    An error was detected retrieving information from the ClearQuest
    database. There is a reference to an object that does not exist:
    Object Type: Entity Object: This error was detected at:
    ClearQuest Core:adquerydef.cpp:2667 Recommendation: If you
    cannot determine how to resolve this issue, contact Rational
    Support and provide all the above information as well as a
    description of the context in which the message occurred.]
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Insight DataServices for ClearQuest Web integration          *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * When using the Insight DataServices for ClearQuest Web       *
    * integration, users receive an Error 500.                     *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available in ClearQuest 8.0.1.7.
    The Insight DataServices for ClearQuest Web integration now
    works correctly.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI31666

  • Reported component name

    RATL INSIGHT

  • Reported component ID

    5724Y0500

  • Reported release

    801

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-12-16

  • Closed date

    2015-03-23

  • Last modified date

    2015-03-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

  • R801 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"801","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
14 October 2021