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PI30762: IE 11 CRASHES USING HORIZONTAL SCROLL BARS IN PARENT RECORDS

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Use case 1: IE 11 is crashing when using the horizontal scroll
    bar of parent record after adding a reference child record and
    before saving the child record.
    Use case 2: IE 11 crashes when using the horizontal scroll bar
    of the referenced record filed inside the parent record form
    while viewing it.
    
    
    Steps to reproduce
    - Use case 1 could be reproduced consistently on client's schema
    on 1 of the client's environment. I could only reproduce once
    here inhouse on OOB DefectTracking schema using the recordtype
    "Customer"
    - Use case 2 could be reproduced consistently also here inhouse
    using client's schema/database copy and on a second client's
    environment. I could not reproduce with OOB DefectTracking
    schema.
    Steps to reproduce:
    1- With IE 11, connect to CQ 8.0.1.5 or CQ 8.0.1.5.003:
    2- Select CQ repository and open a parent record
    3- From the parent record which contains a child record already
    move the horizontal scroll bar.
    IE 11 crashes with the error:  "Internet Explorer has stopped
    working - A problem caused the program to stop working
    correctly. Please close the program".
    Clicking on the button "Close the program" to remove the pop up
    closes IE, but if you don't, after a minute, IE reloads CQ by
    itself.
    
    If you click with the mouse on any area of the form before you
    use the scroll bar, the crash does not happen.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * ClearQuest Web                                               *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * When using ClearQuest Web with Internet Explorer 11, if you  *
    * move the horizontal scroll bar in a listview control, the    *
    * browser window can sometimes crash.                          *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available in ClearQuest 8.0.1.7.
    ClearQuest Web Internet Explorer 11 browser windows will no
    longer crash when moving the horizontal scroll bar in a listview
    control.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI30762

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    801

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-12-03

  • Closed date

    2015-03-23

  • Last modified date

    2015-03-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

  • R801 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"801","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
17 October 2021