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PI30558: WHEN TRYING TO SUBMIT A DEFECT, "OK" BUTTON IS BLANK IN WINDOWS JAPANESE OS

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When trying to submit a defect on the Native Windows client in
    Japanese, Windows OS, the "OK" button is blank. Clicking on the
    blank button submits the record normally. This happens across
    all the Record types, States and Actions.
    
    The issue is noticed in the following Operating Systems,
    
    Windows 8, 8.1.
    windows server 2012.
    
    ClearQuest version is 8.0.1.5.
    
    This issue can be reproduced in the default DefectTracking
    schema.The issue does not exist in ClearQuest Eclipse client and
    Web Client.
    
    Steps to Reproduce
    
    1) Login to the ClearQuest Windows client on Japanese Windows
    8.1 OS.
    
    2)  Submit a defect and you can see that the "OK" button is
    blank.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * ClearQuest Windows Client                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * On a Japanese Windows OS, when trying to submit a defect on  *
    * the ClearQuest Native Windows client, the "OK" button is     *
    * blank.                                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available in ClearQuest 8.0.0.14 and 8.0.1.7.
    On a Japanese Windows OS, when trying to submit a defect on the
    ClearQuest Native Windows client, the "OK" button displays
    correctly.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI30558

  • Reported component name

    CLRQUEST MSITE

  • Reported component ID

    5724G3700

  • Reported release

    801

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-12-01

  • Closed date

    2015-03-23

  • Last modified date

    2015-03-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLRQUEST MSITE

  • Fixed component ID

    5724G3700

Applicable component levels

  • R801 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSUTY2","label":"Rational ClearQuest MultiSite"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"801","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
17 October 2021