IBM Support

PI29945: GETTING ERROR 2070 SYMPTOM 5 WHEN TRYING TO RETRIEVE A NETWORK LICENSE TOKEN USING IPV6 ADDRESSES

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APAR status

  • Closed as Vendor Solution.

Error description

  • You work with IBM SPSS Statistics 22 FP1 installed with network
    license. The Sentinel License Manager version 8.5.0.0021 is
    installed on a Windows server and all your Clients get a license
    token from the server when the client computers are located at
    company site using IPv4 addresses upon connection to License
    Server.
    However, for your users who are offsite you use Microsoft Direct
    Access to connect to applications your company has installed and
    licensed.
    For these connections IPv6 addresses are used. However, when
    your
    clients who work offsite using Microsoft Direct Access would
    like to work with IBM SPSS Statistics 22 using a network license
    it does not work.
    When on IPV6 addresses they get the below error when they launch
    SPSS Statistics 22:
    
    Error # 2070
    The application is unable to communicate properly with the
    license server.
    The license server may be down, or there may be other
    network-related communication or DNS issues interfering.
    This command is not executed.
    Execution of this command stops.
    Specific symptom number: 5
    
    This was reported to IBM SPSS Development. Safenet Sentinel
    Licensing mechanism (which is a third party product) allows IPV6
    addresses  only in the documented way below:
    http://sentinelrms.safenet-inc.com/RMSDocumentation/Vendor/Conte
    nt/DevGuide/Appendix%20B/Features%20Introduced%20in%208.3.0%20Wi
    ndows%20Release.htm:
    When a License Manager is hosted on a dual stack system, both
    IPv4 and IPv6 clients can communicate with it concurrently. Take
    a look at the possible combinations on above documentation.
    
    As a workaround please enable an amount of your license tokens
    for commuter, so
    your users who are offline can check out a commuter license for
    the work with IBM SPSS Statistics independent of network
    connections and IP addresses.
    Please see chapter 'Configuring commuter licenses' on Concurrent
    License Administrator's Guide.pdf on information how to enable
    commuter licenses on Licensing server.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * see APAR text                                                *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * The environment variable LSTCPIPVER must be set on the       *
    * Client to indicate it is communicating with the License      *
    * Manager using IPv6: LSTCPIPVER=6                             *
    * The default is: LSTCPIPVER=4                                 *
    *                                                              *
    * This documented here:                                        *
    * http://sentinelrms.safenet-inc.com/RMSDocumentation/SysAdmin *
    * /Default.htm                                                 *
    * Under: About the Environment Variables > Clients             *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * The environment variable LSTCPIPVER must be set on the       *
    * Client to indicate it is communicating with the License      *
    * Manager using IPv6: LSTCPIPVER=6                             *
    * The default is: LSTCPIPVER=4                                 *
    *                                                              *
    * This documented here:                                        *
    * http://sentinelrms.safenet-inc.com/RMSDocumentation/SysAdmin *
    * /Default.htm                                                 *
    * Under: About the Environment Variables > Clients             *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PI29945

  • Reported component name

    SPSS STATISTICS

  • Reported component ID

    5725A54ST

  • Reported release

    M00

  • Status

    CLOSED ISV

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2014-11-19

  • Closed date

    2016-05-10

  • Last modified date

    2016-05-10

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCQ88K","label":"Statistics Desktop"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
01 May 2020