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PI28297: CLEARQUEST WEB/CLIENT IS NOT REFRESHING CHILD RECORDS LIST IN THE RECORD DATA

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APAR status

  • Closed as program error.

Error description

  • In the ClearQuest Windows client > from a request record,
    customer has created a child task.
    
    The child task does not show up on the Request record even after
    refreshing the record view.
    
    When customer do the same thing in the ClearQuest Web interface,
    they have to refresh  the record for the child task to show up
    in the list view.
    On the windows client, the new tasks don't show up.
    
    Additional Information
    
    Originally this was delivered as an RFE
    
    https://www.ibm.com/developerworks/rfe/execute?use_case=viewRfe&
    CR_ID=7964
    
    But it does not work.
    
    - This issue started in 7.1.2.3 and continues through to 8.0.1.3
    
    - This is production environment
    
    Environment
    
    Operating System: Sun Solaris  - Solaris is 10, but moving to
    Solaris 11 soon.
    Rational ClearQuest 8.0.1.3
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * ClearQuest Web                                               *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * After creating a new ClearQuest Web child record from a      *
    * parent, the new record is not automatically visible from the *
    * parent's child reference list.  You must hit the CQ Web      *
    * Refresh button from the parent record to see the new child   *
    * record.                                                      *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available in ClearQuest 8.0.1.6.
    After creating a new ClearQuest Web child record from a parent,
    the new record is now automatically visible from the parent's
    child reference list.  You no longer need to press the Refresh
    button.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI28297

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    801

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2014-10-23

  • Closed date

    2014-12-16

  • Last modified date

    2015-06-01

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

  • R800 PSY

       UP

  • R801 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"801","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
14 October 2021