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PI26619: CLEARQUEST/RATIONAL TEAMCONCERT BACKLINK FROM RTC TO CQ NOT CREATED WHEN CQ RECORD HAS AN UMLAUT

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APAR status

  • Closed as program error.

Error description

  • Problem description
    Linking a work item in a CleaQuest (CQ) record does not create a
    backlink in the Work item to the CQ record when the Work item
    has a German umlaut  in any of its attribute. It is possible to
    link a CQ Record with a umlaut in a Work item, both links are
    created correctly. It is possible from a Work itrem having an
    umlaut to link a CQ record. Both links are created.
    
    Steps to reproduce:
    1) Open a defect in CQ select the Links tab and click on
    "Modify"
    2) Select Add: -> Affected By Defect -> Creat New -> Defect
    3) Fill the form with the necessary mandatory fields. On the
    Summary field enter any text with only standard ASCII
    characters, such as (New WI)
    4) Save the new work item and also save the changes to the CQ
    record
    5) Check that in RTC the new work item has the link to the CQ
    record
    6) Repeat steps 2 to 4 but this time on the summary field of the
    work item form, enter an umlaut for example the character "ü"
    9. Check that the new work item does not contain the link to
    SAMPL00000001
    
    What is the expected output:
    The link tab of the new work item in RTC is showing the backlink
    to the CQ record
    
    What do you see instead:
    No backlink.
    
    Work around:
    No Work around found
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * CLEARQUEST/RATIONAL TEAM CONCERT INTEGRATION                 *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * ClearQuest to Rational Team Concert (RTC) OSLC backlinks are *
    * not created when a ClearQuest record has a German umlaut     *
    * character in any of its attribute fields.  The OSLC links    *
    * can be created from RTC to CQ and vice versa, but the        *
    * backlinks are not created.                                   *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available in ClearQuest 8.0.0.14 and 8.0.1.7.
    OSLC backlinks are now created from ClearQuest to RTC when a
    ClearQuest record has a German umlaut character in any of its
    attribute fields.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI26619

  • Reported component name

    RATL TEAM CONCE

  • Reported component ID

    5724V0400

  • Reported release

    801

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2014-09-29

  • Closed date

    2015-03-23

  • Last modified date

    2015-03-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

  • R801 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"801","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
14 October 2021