PI20971: When trusted clients is enabled, it is not possible to start a Synergy CLI Session from the GUI Client

Rational Synergy Fix Pack 3 (7.2.1.3) for 7.2.1
Rational Synergy Interim Fix 1 for 7.2.1.3
Rational Synergy Interim Fix 2 for 7.2.1.3
Rational Synergy Fix Pack 4 (7.2.1.4) for 7.2.1
Rational Synergy Interim Fix 1 for 7.2.1.4
Rational Synergy Fix Pack 5 (7.2.1.5) for 7.2.1
Rational Synergy Interim Fix 1 for 7.2.1.5
Rational Synergy Interim Fix 2 for 7.2.1.5
Rational Synergy Interim Fix 3 for 7.2.1.5
Rational Synergy Interim Fix 4 for 7.2.1.5
Rational Synergy Interim Fix 5 for 7.2.1.5
Rational Synergy Fix Pack 6 (7.2.1.6) for 7.2.1
Rational Synergy Interim Fix 1 for 7.2.1.6
Rational Synergy Fix Pack 7 (7.2.1.7) for 7.2.1

APAR status

• Closed as program error.

Error description

• When trusted clients is enabled, it is not possible to start a
  Synergy CLI Session from the GUI Client.
  
  Prerequisites:
  
  1. Synergy 7.2.1.1 installed.
  2. Trusted clients enabled (+ +)
  
  
  Steps to Reproduce:
  
  1. Start a Synergy Client. As trusted clients are enabled, no
  username or password is required.
  
  2. Click on Tools ? 'Start Synergy CLI'
  
  
  Expected Results:
  
  1. Command Prompt opens and it is possible to run 'ccm'
  commands.
  
  
  Actual Results:
  
  1. Command Prompt opens as normal and there is no onscreen
  indication that the CLI has failed to start.
  
  2. Running the command 'ccm status' shows there is no 'Current
  Session'.
  
  3. Running any 'ccm' command (for example: ccm query -t task)
  indicates that a CLI session has not started:
  Warning: No sessions found.
  Please run 'ccm start' to start a session.
  
  4. ccm_client.log displays the following output:
  CRCCK2015E The username or password is not valid
  
  
  Notes:
  This issue occurs on both Linux and Windows Clients where the
  Synergy Server is on a Linux Red Hat.
  
  
  Work Around:
  
  1. Manually start a Synergy CLI session.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
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  * PROBLEM DESCRIPTION:                                         *
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  * RECOMMENDATION:                                              *
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  When trusted clients is enabled, it is not possible to start
  a Synergy CLI Session from the GUI Client
  

Problem conclusion

• Fixed in Synergy 7.2.1.3.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TLOGIC SYNERGY

• Fixed component ID

  5724V66SN

Applicable component levels

• R721 PSN

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