IBM Support

PI20424: NON-ALPHANUMERIC CHARACTER APPEARS IN THE MAIL DISTRIBUTION LIST WHEN THERE IS A NULL VALUE IN DATABASE

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • The distribution list is stored in the database.??Cognos
    Connection language preference is set to Chinese.??If the
    distribution list is a null value in Oracle, we will see
    non-alphanumeric character from email client like "<?>" or
    something else in other email client.??The root cause may be
    that the null value is translated differently for different
    languages. In the English language, it is "None" and in the
    Chinese language, it is "?". We should not translate the null
    value when sending email. Need to use a proper value to handle
    this situation.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to IBM Cognos Business Intelligence 10.2.1 Fix Pack  *
    * 4                                                            *
    *                                                              *
    *  or                                                          *
    * Upgrade to IBM Cognos Business Intelligence 10.2.0 Fix Pack  *
    * 4                                                            *
    ****************************************************************
    

Problem conclusion

  • Code Fix
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI20424

  • Reported component name

    COG ADMINISTRAT

  • Reported component ID

    5724W12AD

  • Reported release

    A20

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-06-19

  • Closed date

    2014-08-18

  • Last modified date

    2014-10-14

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    COG ADMINISTRAT

  • Fixed component ID

    5724W12AD

Applicable component levels

  • RA21 PSN

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHM94","label":"Administration and Configuration v11x"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.2","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
14 October 2014