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PI19424: "PLEASE INSERT SMART CARD" MESSAGE IS DISPLAYED WHEN TRYING TO OPEN PERSPECTIVES

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You can track all active APARs for this component.

 

APAR status

  • Closed as suggestion for future release.

Error description

  • "Please insert smart card" message is displayed when trying to
    open Perspectives. ?Build used:
    plananalytics_winx64h_10.2.5200.186_ml
    

Local fix

Problem summary

Problem conclusion

Temporary fix

Comments

  • The problem is that the add-in is signed with an SHA2 certificat
    e that has to be supported by Excel. In Excel 2010, Microsoft so
    lved the problem in http://support.microsoft.com/kb/2598139 , bu
    t it seems that they've never fixed it in Excel 2007.
    
    There is not to much documentation about this situation, but I c
    ould find here that:
    
    Starting with Windows Vista and Server 2008, the Cryptography Ne
    xt Generation (CNG) Suite B algorithms (including SHA2) are incl
    uded in the operating system. It is worth noting that even thoug
    h the algorithms are available, it is up to the individual appli
    cations to implement support.
    
    I have looked for Excel 2007 life cycle (http://support.microsof
    t.com/lifecycle/default.aspx?LN=en-us&x=10&y=22&p1=8753) and it
    seems that mainstream support ended in 2012, and extended suppor
    t is until 2017 and until then Microsoft continues to provide se
    curity patches but offers other fixes only to organizations that
     have signed support contracts with the company.
    

APAR Information

  • APAR number

    PI19424

  • Reported component name

    TM1 PERSPECTIVE

  • Reported component ID

    5724W49PE

  • Reported release

    A20

  • Status

    CLOSED SUG

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-06-05

  • Closed date

    2014-07-30

  • Last modified date

    2014-07-30

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9RXT","label":"Cognos TM1"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.2","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
21 September 2021