APAR status
Closed as program error.
Error description
When working with CWA, it becomes unresponsive intermittently.?Once it occurs, DQM java processes consumes 100% CPU and Memory usage of Java processes reaches the max value. After 1~2 hours, entire services become unresponsive.??The issue can be reolved by restarting QueryService. ?But, they have to kill the java processes manually first to log on to cognos connection.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * All Users * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * **************************************************************** * RECOMMENDATION: * * Upgrade to IBM Cognos Business Intelligence 10.2.1 Fix Pack * * 4 * ****************************************************************
Problem conclusion
Code Fix
Temporary fix
Comments
APAR Information
APAR number
PI19314
Reported component name
COG CONNECTION
Reported component ID
5724W12CC
Reported release
A21
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-06-04
Closed date
2014-08-18
Last modified date
2014-08-18
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
COG CONNECTION
Fixed component ID
5724W12CC
Applicable component levels
RA21 PSN
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHNWN","label":"Portal v11x"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A21","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
18 August 2014