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PI15172: OPENING A ATTACHMENT IN CQWEB 8.0.1.2 THE EXTRA WINDOW FOR THE A TTACHMENT DOES NOT CLOSE ONCE THE ATTACHMENT HAS BEEN DOWNLOADE

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Open an attachment from within a defect on ClearQuest Web Client
    8.0.1.2, a new browser window is opened along with the
    attachment.  Normal behavior in the CQ 7.1.2.4 release is that
    the new browser window opened & then immediately closed.  In
    8.0.1.2, this does not occur, instead the browser window remains
    open, and the user must manually close it.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * ClearQuest Web                                               *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * When opening an attachment in ClearQuest Web, the extra      *
    * browser window for the attachment does not close after it's  *
    * been downloaded.                                             *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available in ClearQuest 8.0.0.14 and 8.0.1.7.
    When opening an attachment in ClearQuest Web, there is no longer
    a new window opened.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI15172

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    801

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-04-03

  • Closed date

    2015-03-23

  • Last modified date

    2015-03-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

  • R801 PSY

       UP

[{"Line of Business":{"code":"LOB36","label":"IBM Automation"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"801"}]

Document Information

Modified date:
16 September 2021