PI14669: CM timeout message displayed after successful command

IBM Rational Rhapsody 8.3.0

APAR status

• Closed as program error.

Error description

• The issue here is that the message below is displayed very soon
  after
  the CM command is sent.  The CM command completes successfully.
  So,
  this message is incorrect and is not waiting for the timeout
  before
  being displayed.
  
  
  ==== History; ==== Time: 01:10 CST PM ; Date: Tue, 04, Mar 2014
  ;
  User: de063008 ; ====
  /bin/sh -c 'cleartool lsvtree -graph
  \'/vobs/rio-subsys/subsystems/Collimator/model/Collimator_rpy/Co
  llProduc
  tPkg.sbs\''
  The operation timed out.
  Potential solution is to increase the value of the
  ToolCommandTimeOut property.
  This Project property is located in the General Section of the
  ConfigurationManagement Properties.
  
  The ToolCommandTimeOut property has been increased from 30000
  (default) to 120000.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Rhapsody                                                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * CM timeout message displayed after successful command        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Issue is fixed, Now timeout error is not displayed in case
  command opens clearcase GUI so users confusion is avoided.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TLOGIC RHAPSODY

• Fixed component ID

  5724V74RP

Applicable component levels

• R803 PSY

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