IBM Support

PI10730: 'EMAILPLUS RELAY (SMTP RELAY/POSTOFFICE RELAY) IS NOT HONORING THE ǽ ¶ SMTP REPLY TO ADDRESS' SET IN THE EMAILPL

Fixes are available

Rational ClearQuest Fix Pack 11 (8.0.0.11) for 8.0
Rational ClearQuest Fix Pack 4 (8.0.1.4) for 8.0.1
Rational ClearQuest Fix Pack 5 (8.0.1.5) for 8.0.1
Rational ClearQuest Fix Pack 12 (8.0.0.12) for 8.0
Rational ClearQuest Fix Pack 6 (8.0.1.6) for 8.0.1
Rational ClearQuest Fix Pack 13 (8.0.0.13) for 8.0
Rational ClearQuest Fix Pack 14 (8.0.0.14) for 8.0
Rational ClearQuest Fix Pack 7 (8.0.1.7) for 8.0.1
Rational ClearQuest Fix Pack 15 (8.0.0.15) for 8.0
Rational ClearQuest Fix Pack 8 (8.0.1.8) for 8.0.1
Rational ClearQuest Fix Pack 16 (8.0.0.16) for 8.0
Rational ClearQuest Fix Pack 9 (8.0.1.9) for 8.0.1
Rational ClearQuest Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearQuest Fix Pack 10 (8.0.1.10) for 8.0.1
Rational ClearQuest Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearQuest Fix Pack 11 (8.0.1.11) for 8.0.1
Rational ClearQuest Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearQuest Fix Pack 12 (8.0.1.12) for 8.0.1
Rational ClearQuest Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearQuest Fix Pack 13 (8.0.1.13) for 8.0.1
Rational ClearQuest Fix Pack 21 (8.0.0.21) for 8.0
Rational ClearQuest Fix Pack 14 (8.0.1.14) for 8.0.1
Rational ClearQuest Fix Pack 15 (8.0.1.15) for 8.0.1
Rational ClearQuest Fix Pack 16 (8.0.1.16) for 8.0.1
Rational ClearQuest Fix Pack 17 (8.0.1.17) for 8.0.1
Rational ClearQuest Fix Pack 18 (8.0.1.18) for 8.0.1
Rational ClearQuest Fix Pack 19 (8.0.1.19) for 8.0.1
Rational ClearQuest Fix Pack 20 (8.0.1.20) for 8.0.1
Rational ClearQuest Fix Pack 21 (8.0.1.21) for 8.0.1
Rational ClearQuest Fix Pack 22 (8.0.1.22) for 8.0.1
Rational ClearQuest Fix Pack 23 (8.0.1.23) for 8.0.1
Rational ClearQuest Fix Pack 24 (8.0.1.24) for 8.0.1
Rational ClearQuest Fix Pack 25 (8.0.1.25) for 8.0.1

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • The EmailPlus Site Configuration record is set with different
    values for the 'Reply to Address' and 'From Address'.
    
    User receives an email from ClearQuest EmailPlus package and
    clicking on the 'Reply' button to respond to the received email,
    the reply is sent to the e-mail address that has been set as
    'SMTP From Address' in the EmailPlusSiteConfig record instead of
    the address set as 'SMTP Reply to Address'.
    
    If the transport method is set as SMTP Direct, the 'Reply to
    Address' works as expected. This problem occurs in both
    EmailPlus 2.1 and 2.2'.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * ClearQuest EmailRelay                                        *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * ClearQuest EmailRelay service (SMPT and PostOffice Relay)    *
    * does not honor the "SMTP Reply to Address" setting in the    *
    * EmailPlusSiteConfig record.  When a user receives an email   *
    * through the EmailPlus package, clicking on the "Reply to"    *
    * button results in an e-mail being sent to the addresses in   *
    * the "SMTP From Address" setting.                             *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available in ClearQuest 8.0.0.11 and 8.0.1.4.
    ClearQuest EmailRelay service (SMPT and PostOffice Relay) now
    honors the "SMTP Reply to Address" setting in the
    EmailPlusSiteConfig record.  Clicking on the "Reply to" button
    results in an e-mail being sent to the addresses in the "SMTP
    Reply to Address" setting.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI10730

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    800

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-01-30

  • Closed date

    2014-06-26

  • Last modified date

    2014-10-10

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

  • R800 PSY

       UP

  • R801 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.0.0.0","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
15 October 2021