PH69282: RUNTIME OPERATIONS -> APPLICATION. "AN UNEXPECTED ERROR HAS OCCURRED. CHECK THE LOGS FOR DETAILS AND CONTACT IBM SUPPORT."

APAR status

• Closed as program error.

Error description

• When users attempt to access the  application details from the
  Runtime operation -> Application panel's collection form, they
  are unexpectedly redirected to the "All Applications" panel. An
  error message is displayed: "An unexpected error has occurred.
  Check the logs for details and contact IBM support."
  NOTE: The problem also exists for any tWAS app that has a name
  which includes the "-" dash character.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:  All users of IBM WebSphere Application      *
  *                  Server                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION: Unexpected redirection occurs when      *
  *                      accessing app details in Runtime        *
  *                      Operation panel if app name contains    *
  *                      hyphens (-)                             *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  When accessing application details from the Runtime Operation
  -> Application panel for applications with names containing
  hyphens (-), the system redirects to the All Applications
  panel and displays the following error message: "An unexpected
  error has occurred. Check the logs for details and contact IBM
  Support."
  

Problem conclusion

• The issue in the Runtime Operation -> Application panel has
  been resolved. Users are now redirected to the correct
  application details panel when the application name contains
  hyphens (-).
  
  The fix for this APAR is targeted for inclusion in fix pack
  8.5.5.29 and 9.0.5.25. For more information, see 'Recommended
  Updates for WebSphere Application Server':
  https://www.ibm.com/support/pages/node/715553
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WEBS APP SERV N

• Fixed component ID

  5724H8800

Applicable component levels