IBM Support

PH68347: GETSERVICEINFO SCRIPT FAILS WITH FSUM7343 ERROR

A fix is available

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • The getserviceinfo script (which reports the PTF level of each
    CICS jar within USSHOME) fails with FSUM7343 (cannot open
    <filename> for input/output) as it is attempting to write it's
    output to the directory from where it was called rather than in
    the working directory
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All CICS users                               *
    ****************************************************************
    * PROBLEM DESCRIPTION: getserviceinfo script output generates  *
    *                      in the location you ran the script from *
    *                      potentially leading to FSUM7343 errors. *
    ****************************************************************
    When running getserviceinfo which is generated during JVMSERVER
    startup to report the PTF level of each CICS jar within USSHOME,
    it's output may not be created within the JVMSERVER work
    directory. If the script is executed from a different directory,
    the script will attempt to store the output in the directory it
    was called from. If the user executing the script does not have
    write permission in this directory, the following error may
    appear:
    FSUM7343 cannot open "//serviceinfo-2025-09-09_11-25-30.txt" for
    output: EDC5141I Read-only file system.
    
    This is then followed by:
    java.io.FileNotFoundException: /serviceinfo-xxxx-xx-xx_xx-xx-xx
    .txt (EDC5141I Read-only file system.)
    
    As a result, the file is not created, and the report does not
    get produced.
    

Problem conclusion

  • CICS has been updated to no longer write getserviceinfo output
    to a file. Instead, it will only display output into the
    terminal. This allows the user to specify a file location of
    their choosing for the output to go to.
    
    It has also been updated to ensure the getserviceinfo script is
    executed under the same Java as the JVMSERVER it was generated
    from.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH68347

  • Reported component name

    CICS TS Z/OS V6

  • Reported component ID

    5655YA100

  • Reported release

    400

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2025-09-30

  • Closed date

    2025-10-22

  • Last modified date

    2025-11-03

  • APAR is sysrouted FROM one or more of the following:

    PH68010

  • APAR is sysrouted TO one or more of the following:

    UO05455 UO05456 UO05457

Modules/Macros

  • DFHSJSC  DFJ@H467 DFJ@H609 DFJ@H681
    

Fix information

  • Fixed component name

    CICS TS Z/OS V6

  • Fixed component ID

    5655YA100

Applicable component levels

  • R400 PSY UO05457

       UP25/10/23 P F510

  • R500 PSY UO05456

       UP25/10/23 P F510

  • R600 PSY UO05455

       UP25/10/23 P F510

Fix is available

  • Select the PTF appropriate for your component level. You will be required to sign in. Distribution on physical media is not available in all countries.

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSGMGV","label":"CICS Transaction Server"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"6.1","Line of Business":{"code":"LOB70","label":"Z TPS"}}]

Document Information

Modified date:
03 November 2025