PH55326: CLICKING "HELP" (LEFT SIDE OF LOGOUT) DOES NOT WORK IN THE WEBSPHERE APPLICATION SERVER ADMINISTRATIVE CONSOLE ON WEBSPHERE 9.0.

APAR status

• Closed as program error.

Error description

• Clicking "Help" (left side of Logout) does not work on WebSphere
  9.0.5.15, the following error shows in the browser.
  
  SRVE0255E: A WebGroup/Virtual Host to handle /ibm/kc/help has
  not been defined
  SRVE0255E: WebGroup/Virtual Host to handle (hostname):(port) has
  not been defined
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:  All users of IBM WebSphere Application      *
  *                  Server                                      *
  *                  Administrative Console                      *
  ****************************************************************
  * PROBLEM DESCRIPTION: CLICKING THE "HELP" LINK (LEFT SIDE OF  *
  *                      LOGOUT) DOES NOT WORK IN THE CONSOLE    *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  CLICKING THE "HELP" LINK (LEFT SIDE OF LOGOUT) CAUSES A
  SRVE0255E
  ERROR AND THE MAIN HELP PAGE IS NOT DISPLAYED.
  

Problem conclusion

• The "Help" link now points to the main page for WAS help on
  IBM Docs online
  
  The fix for this APAR is targeted for inclusion in fix pack
  9.0.5.17. For more information, see 'Recommended Updates for
  WebSphere Application Server':
  https://www.ibm.com/support/pages/node/715553
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WEBS APP SERV N

• Fixed component ID

  5724H8800

Applicable component levels