PH51725: CREATING AND REGISTERING A TASK IN A RATIONAL CHANGE 5.3.2.4 CR RETURNS AN ERROR AND IS NOT ADDED TO THE CR

7.2.2.6-Rational-RATISYNE-Windows-FP06
7.2.2.6-Rational-RATISYNE-AIX-FP06
7.2.2.6-Rational-RATISYNE-Linux-FP06

APAR status

• Closed as program error.

Error description

• The behaviour when registering a new task is incorrect.
  
  Scenario:
  Rational Change is enabled to create Synergy tasks
  see: $CHANGE_HOME/jetty/change/WEB-INF/web.xml
      <context-param>
          <param-name>ccm_home</param-name>
          <param-value>/usr/local/ccm722</param-value>
      </context-param>
  
  Change default process:  dev_process
  User has all privileges except ccm_admin and pt_admin
  
  Steps scenario 1:
  open an existing CR or create a new one
  then select  'Associated Tasks: > New'
  in the next window enter Synopsis
  and any combination of these attributes:
  Resolver, Task Sub-System, Release
  then click 'Register'
  
  expected result:
  popup-window confirms that task is created
  new task is created
  new task is added to the CR
  
  result:
  A window pops up with a box containing:
  a red cross (sign for failure) and no message, neither error
  message nor confirmation that task was created.
  $CCM_HOME/log/web_sessions/<backendsession_user>/ccm_ui.log_<ser
  vernam>
  shows:
  07/12/2022 14:55:40 (-223235857) FILE_ACS: INIT(V04)
  07/12/2022 14:55:40 (-223235780) Serious: Modify command failed
  - permission denied
  new task is created
  but new task is not added to the CR
  but it can be added manually
  any subsequent attempts only add one like to the backend session
  log:
  07/12/2022 15:02:37 (-222818537) Serious: Modify command failed
  - permission denied
  
  Steps scenario 2:
  open an existing CR or create a new one
  then select  'Associated Tasks: > New'
  in the next window enter Synopsis
  and any these attributes:
  Resolver, Release
  then click 'Assign'
  
  expected result:
  pop-window confirms that task is created
  new tasks is created
  new task is added to the CR
  
  result:
  A window pops up with a box confirming that task has been
  created ("Created Task <number>"
  $CCM_HOME/log/web_sessions/<backendsession_user>/ccm_ui.log_<ser
  vernam>
  shows:
  07/12/2022 15:08:16 (-222480048) Warning: tskasnml
  07/12/2022 15:08:16 (-222480048) /etc/mail/submit.cf: line 435:
  readcf: option RunAsUser: unknown user smmsp
  07/12/2022 15:08:16 (-222480048)
  07/12/2022 15:08:16 (-222480048) tskasnml
  07/12/2022 15:08:16 (-222480048) /etc/mail/submit.cf: line 455:
  readcf: option TrustedUser: unknown user smmsp
  07/12/2022 15:08:16 (-222480048)
  07/12/2022 15:08:16 (-222480048) tskasnml
  07/12/2022 15:08:16 (-222480048) can not
  chdir(/var/spool/clientmqueue/): Permission denied
  07/12/2022 15:08:16 (-222480048)
  07/12/2022 15:08:16 (-222480048) tskasnml
  07/12/2022 15:08:16 (-222480048) Program mode requires special
  privileges, e.g., root or TrustedUser.
  new task is created
  new task is added to the CR
  
  Summary:
  The behaviour when registering a new task is incorrect.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All synergy users                                            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * CREATING AND REGISTERING A TASK IN A RATIONAL CHANGE 5.3.2.4 *
  * CR                                                           *
  * RETURNS AN ERROR AND IS NOT ADDED TO THE CR                  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Fixed in Synergy Fix pack 7.2.2.6
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TLOGIC SYNERGY

• Fixed component ID

  5724V66SN

Applicable component levels