PH50337: SEND MAIL FUNCTIONALITY FAILS AND LOG MESSAGE SAYS "ANOTHER SERVER IS SENDING THIS EMAIL"

APAR status

• Closed as program error.

Error description

• In UCD 7.2.3.0 when you have not correctly set up your SMPT
  configuration, the mail send functionality fails and shows
  following
  message  "Another server is sending this email" in your log
  info.
  
  steps to reproduce it:
  1. In UCD go to System Settings and under mail server settings
  incorrectly set mail server info (wrong port, wrong server host,
  etc)
  2. In Settings/Logging create a new log enabling the following
  info:
  com.urbancode.ds.subsys.notification=ALL
  com.urbancode.air.notification.email=ALL
  3. create a notification scheme.
  4. trigger the notification.
  5. Read your log info and search for the following
  

Local fix

• NA
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * UrbanCode Web UI Users                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * SEND MAIL FUNCTIONALITY FAILS AND LOG MESSAGE SAYS "ANOTHER  *
  * SERVER IS SENDING THIS EMAIL"                                *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Fix is provided in IBM UrbanCode Deploy 7.3.1.0              *
  ****************************************************************
  

Problem conclusion

• Fix is provided in IBM UrbanCode Deploy 7.3.1.0
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  UC DEPLOY

• Fixed component ID

  5725M5400

Applicable component levels