PH44554: APPCLIENT FIX PACK UPDATE FAILS WITH: CRIMA1077E ERROR: FILE /OPT/IBM/WEBSPHERE/APPCLIENT/BIN/SDK/_SETUPDEFAULTSDK.SH NOT FOUND

PH44554: AppClient fix pack update fails with: crima1077e error: file /opt/ibm/we

APAR status

• Closed as program error.

Error description

• Attempt to install or update APPCLIENT (Application Client) to
  Fix Pack 8.5.5.21 fails with the following error:
  
  CRIMA1077E ERROR: Error during "post-install configure" phase:
  CRIMA1077E ERROR: File
  /opt/IBM/WebSphere/AppClient/bin/sdk/_setupDefaultSDK.sh not
  found.
  
  This error occurs even though _setupDefaultSDK exist in the
  directory location.
  
  On Windows:
  ERROR CRIMA1076E 05:16.04 Error executing the
  C:\Windows\system32\cmd command: status=1.
   For more information, see the agent log file:
  C:\ProgramData\IBM\Installation
  Manager\logs\native\20220303_0746.log
  The installation operation failed due to an error executing
  the exec command. An issue has occurred with the package that
  cannot be resolved by Installation Manager.
  Identify the package that has the issue. Contact IBM Support.
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:  All users of IBM WebSphere Application      *
  *                  Client version 8.5.5 fixpack 21.            *
  ****************************************************************
  * PROBLEM DESCRIPTION: Attempt to install or update            *
  *                      APPCLIENT (Application Client) to       *
  *                      Fix Pack 8.5.5.21 fails with the        *
  *                      following error:                        *
  *                      CRIMA1077E ERROR: Error during          *
  *                      "post-install configure" phase:         *
  *                      CRIMA1077E ERROR: File                  *
  *                      /opt/IBM/WebSphere/AppClient/bin/sdk/_s *
  *                      etupDefaultSDK.sh not                   *
  *                      found.                                  *
  *                      This error occurs even though           *
  *                      _setupDefaultSDK exist in the           *
  *                      directory location.                     *
  *                      On Windows:                             *
  *                      ERROR CRIMA1076E 05:16.04 Error         *
  *                      executing the                           *
  *                      C:\Windows\system32\cmd command:        *
  *                      status=1.                               *
  *                      For more information, see the agent     *
  *                      log file:                               *
  *                      C:\ProgramData\IBM\Installation         *
  *                      Manager\logs\native\20220303_0746.log   *
  *                      The installation operation failed due   *
  *                      to an error executing                   *
  *                      the exec command. An issue has          *
  *                      occurred with the package that          *
  *                      cannot be resolved by Installation      *
  *                      Manager.                                *
  *                      Identify the package that has the       *
  *                      issue. Contact IBM Support.             *
  ****************************************************************
  * RECOMMENDATION:  Users must install the iFix IFPH44554 at    *
  *                  the same time as the offering for           *
  *                  APPCLIENT 855.21. For example, using the    *
  *                  imcl command line utility, users would      *
  *                  provide both the                            *
  *                  com.ibm.websphere.APPCLIENT.v85 offering    *
  *                  along with the iFix offering after the      *
  *                  install action.
  *                  Example Linux: imcl install                 *
  *                  com.ibm.websphere.APPCLIENT.v85             *
  *                  8.5.5.21-WS-AppClient-MultiOS-IFPH44554     *
  *                  --acceptlicense -prompt -repositories       *
  *                  <APPCLIENT_REPO>,<IFIX_REPO>                *
  *                  Example Windows: imcl install               *
  *                  com.ibm.websphere.APPCLIENT.v85             *
  *                  8.5.5.21-WS-AppClient-WinX3264-IFPH44554    *
  *                  -acceptlicense -prompt -repositories        *
  *                  <APPCLIENT_REPO>,<IFIX_REPO>                *
  *                  Using the Installation Manager GUI, users   *
  *                  can select the APPCLIENT offering on the    *
  *                  offering screen and then select IFPH44554   *
  *                  on the subsequent screen.                   *
  ****************************************************************
  User's cannot install or update AppClient to version 855.21.
  IFPH44554 remedies the issue if it is installed in the same
  invocation as the 855.21 offering.
  

Problem conclusion

• The fix for this APAR is targeted for inclusion in fix pack
  855.22. In the mean time iFix IFPH44554 can be installed along
  with the AppClient offering to circumvent the issue on 855.21.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WEBS APP SERV N

• Fixed component ID

  5724H8800

Applicable component levels

• R850 PSY

     UP